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8 total messages Started by NEVES RICHARD K Thu, 30 Jul 1992 02:48
Letter to Parking Services
#5
Author: NEVES RICHARD K
Date: Thu, 30 Jul 1992 02:48
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The following is a letter I just sent off to Parking Services.  In the letter
I complain about the "wait for the meter to expire" policy and an erroneous
citation.

Any response I get from Parking Services will be posted.

I'm curious about people's opinions on the "wait for the meter to expire" 
policy.  Am I out of line?

Thanx for your feedback,
Rich

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July 29, 1992


Parking Services
University of Colorado
1050 Regent Drive
Boulder, CO. 80309



Parking Services,

I am writing this letter to express my concern about the quality of
service your parking monitors are providing.  I recognize that the
parking monitors serve an important role in enforcing the rules and
regulations governing parking.  Unfortunatley, I believe they carry
out this responsibility with a little too much zest.

In the hopes of improving communication between Parking Services and
the people who park at the University, I will post this letter (and
your response) to the appropriate groups on the network news.  If
you're unfamiliar with this media, it is a computer bulletin board
that is subscribed to by a healthy percentage of the students and
faculty here at the University.  A written response would be greatly
appreciated.

My wife works for the University.  She rides her bike on most
occasions, but occasionally drives and parks at a meter for a few
minutes.  In two instances, she has come back to the car to see a
parking monitor standing by her *unexpired* meter, waiting for it to
expire.  Before she can get to the car door, the meter expries and the
parking monitor begins writing the ticket.  The window of time for the
above to take place is literally seconds.

My wife and I firmly believe in paying the consequences for letting a
meter expire.  I personally respect the parking monitor in wanting to
do his job *so well*, but I strongly disagree with this approach.  The
method smells like entrapment and serves little purpose in regulating
the use of the University's precious parking resources.  The first
time this happened to my wife, she attempted to talk to the parking
monitor.  She explained that she had watched the parking monitor wait
for her meter to expire as she was coming to the car.  The parking
montior proceeded to chastise my wife quite severely.  My wife didn't
try communication with the parking monitor the second time this
happened.

In both cases we didn't formally complain.  After today's incident,
however, a letter seems appropriate.  Today I went to your officies on
Regent to pick up a parking permit.  I parked in the numbered lot next
to your office building and paid for 20 minutes starting at 3:59.
Fortunately, the machine gives you a receipt for the time you pay for.
When I came back to the car at 4:07, I found a citation claiming that
I was 17 minutes over my allotted time.  The receipt in my hand said I
had until 4:19.  I checked my parking spot number and the one on the
receipt.  Both numbers matched.  I returned to the office and gave the
woman the citation and the receipt.  She stapled my receipt to the
ticket and said she would take care of it.

Ironically, before I found the citation on my car, I spent about 5
minutes talking to a woman in your office about the encounters my wife
had.  She was professional courteous (very refreshing after
experiences my wife had).

I would like you to justify the *wait for the meter to expire* policy.
I'd also like to know if your parking monitors work on any type of
quota system.  In the specific case of the citation issued for the
numbered lot, I'd like to know why it happened.  Can I rest assured
that I can park and pay without getting an erroneous citation?

I realize that your parking monitors receive a lot of abuse from angry
people who deserve their citations.  This is no excuse for your
monitors to be over-zealous and rude in executing their duties with
everyone.


Sincerely,


Richard Neves
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Re: Letter to Parking Services
#7
Author: Matt Hicks
Date: Thu, 30 Jul 1992 18:28
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neves@pilsner.cs.colorado.edu (NEVES RICHARD K) writes:

>The following is a letter I just sent off to Parking Services.  In the letter
>I complain about the "wait for the meter to expire" policy and an erroneous
>citation.

>I'm curious about people's opinions on the "wait for the meter to expire" 
>policy.  Am I out of line?

I've had similar experiences with the Boulder City parking nazis. My parents came
to visit me a couple of years ago and we got 3 parking tickets in 2 days. While one 
of these was reasonably considered to be an infraction, the others were found on our
car within a couple of minutes of when the meter *should* have expired. We did not 
actually see the meterperson, he or she must have written the ticket while waiting
for the last couple of minutes to expire (either that, or the meterpeople are re-
quired to take an Evelyn Wood Speedwriting Course :-). Other possible explanations 
are 1) that parking meters are not accurate chronometers (conspiracy theories, any-
one?) 2) the meter person came by the second after the meter expired and therefore
had no way of knowing whether it just expired or had never had any money in it at
all.

Unfortunately, while I think Mr. Neves' letter expressions his frustration well, I
don't think he has clearly indicated what the problem with the "wait for the meter 
to expire (WFTMTE, just in case I need to refer to it again :-))" policy is. It is
a classic case of government (or the authority of your choice) enforcing the letter
of the law instead of just preserving the intent. As is evident here, this usually
occurs when such enforcement has some secondary effect (such as increased revenues)
that never should have been the primary goal. The threat of parking tickets should 
be an incentive for people to move their cars after a reasonable elapsed time; the 
time allowed on a meter tells us what the authorities feel is reasonable, but it is
hard to believe that a minute or two more would actually get anyone's dander up. No,
the answer here is definitely money. The WFTMTE policy means that no expired meter
goes to waste; why go looking for the next expired meter (which might not exist) when
there is $15 just a couple of minutes away. Efficiency rules.

I need to stop rambling on here, but other good examples are rolling stops or
stopping then proceding through a red light at 3:00 on Sunday morning. Laws designed
to protect people become an excuse to make money when there aren't any people around
to protect.



--
_______________________________________________________________________________
Matthew  B.  Hicks			Unidata Program Center
matt@unidata.ucar.edu				UCAR, PO Box 3000
303/497-8676					Boulder, CO 80307-3000
Re: Letter to Parking Services
#6
Author: j.a. fielden
Date: Thu, 30 Jul 1992 19:02
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 I have seen tickets on cars with time left on the meters. . I guess the 
assumption is that if there is less than 5 minutes left you are not going 
to make it back before it expires. They are hard to dispute because how
can you produce evidence that there was time left before the ticket was 
written(in the case of the non-computerized meters). 

Another one I love is when I put half an hour on a meter come back in
25 minutes and it's already expired. I swear some of those meters are
fast so you end up putting more than enough money to ensure you've got
enough time. 
Re: Letter to Parking Services
#8
Author: Richard Beach
Date: Thu, 30 Jul 1992 22:20
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	I too have come back and found tickets that should not have been there.
(Well OK, one that I know shouldn't have been there).  I checked the time
after I put in the money, and left.  When I came back I found a ticket on
my windshield, with the time 10 minutes before the meter should have
expired.  [It should have expired 3 minutes before I got back].  There was
no sign of the meter person, and I was in a BAD mood from having had to deal
with other arms of the university prior to that, So I dropped a quarter in
the envelope with a very nasty note pointing out that the ticket was in error,
and I would contest it if they weren't happy with the quarter (Far more than
they actually deserved).  I actually got a letter of appology, and the
quarter back a few weeks later.

	I don't think the parking nazis themselves are the least bit reasonable,
but there is someone with more sense the gravel somewhere in the hierarchy.

	Richard.

----------------------------------------------------------------------------
rbeach@uswest.com or rbeach@orac.metronet.org   "With a 100Gb of memory I'm
Richard Beach                                capable of rubbing my tummy,
US West Advanced Technologies                patting my head, and performing
Boulder, Colorado   USA                      a trillion FP operations at once."
Re: Letter to Parking Services
#9
Author: Vicki Holzhauer
Date: Thu, 30 Jul 1992 22:45
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In article <1992Jul30.190212.8564@colorado.edu> fielden@spot.Colorado.EDU (j.a. fielden) writes:

>Another one I love is when I put half an hour on a meter come back in
>25 minutes and it's already expired. I swear some of those meters are
>fast so you end up putting more than enough money to ensure you've got
>enough time. 


I got a ticket once on a meter on one of the side streets off
University, just east of Broadway.  I had an hour on the meter, got
back 50 minutes later, and had an expired meter and a ticket.  I wrote
to the city (enclosing the unpaid ticket), told them I put money in at
12:23 p.m. and came back at 1:13 p.m. to find it expired, and told
them I was not paying the ticket.  I never heard another peep out of
them ...

The pen really is mightier than the sword.  Try writing to them.



--
Vicki Holzhauer, National Center for Atmospheric Research
Boulder, Colorado / / / /  vicki@ncar.ucar.edu
Re: Letter to Parking Services...a solution?
#10
Author: David Knapp
Date: Fri, 31 Jul 1992 14:46
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It's pretty clear from all the responses here, and in similar discussions I've
had, that something is really quite wrong with the conduct of the parking
management system.  Infractions are simply too common and you must agree this
is not appropriate conduct by people *we* are paying to police the streets.

Perhaps we could make a change in that if we get together and decide on some
sort of group letter?  Perhaps a group organized to rebuke the parking
system? Or just all of us sending letters?

What do y'all think?  Any ideas?



-- 
David Knapp                                      University of Colorado, Boulder
Highly Opinionated, Aging  and                      knapp@spot.colorado.edu
Perpetual Student of Chemistry and Physics.
            Write me for an argument on your favorite subject.
Re: Letter to Parking Services
#11
Author: Barbara Davis
Date: Fri, 31 Jul 1992 16:24
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fielden@spot.Colorado.EDU (j.a. fielden) writes:

> I have seen tickets on cars with time left on the meters. . I guess the 
>assumption is that if there is less than 5 minutes left you are not going 
>to make it back before it expires. They are hard to dispute because how
>can you produce evidence that there was time left before the ticket was 
>written(in the case of the non-computerized meters). 

There is a practice, especially among poverty stricken grad students who
don't qualify for parking lot permits, of placing an old ticket on the
windshield when parking.  The desperate hope is that the parking nazis will
not ticket an already ticketed car.  That may explain the tickets residing
on windshields of legally parked car with time left on the meter.

>Another one I love is when I put half an hour on a meter come back in
>25 minutes and it's already expired. I swear some of those meters are
>fast so you end up putting more than enough money to ensure you've got
>enough time. 

I have definitely been *gotten* with this one.

Barb
-- 
Barbara G. Davis                       Internet:  davis@ucsu.colorado.edu
University of Colorado, Boulder 

                   If I don't ask, you can't say, "Yes!".
Re: Letter to Parking Services
#13
Author: Carolyn Buck-Gengler
Date: Fri, 31 Jul 1992 16:46
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In article <1992Jul31.162405.28008@ucsu.Colorado.EDU> davis@ucsu.Colorado.EDU (Barbara Davis) writes:
>
>There is a practice, especially among poverty stricken grad students who
>don't qualify for parking lot permits,

What!?  Grad students don't qualify for parking permits?? (or is it
only *poverty-stricken* grad students :-)  Makes me *triply* glad I
ride the bus!!  (never tried to get a permit, so I never heard
this...)

Carolyn
-- 
Carolyn Buck-Gengler		Department of Linguistics
buckc@ucsu.colorado.edu		University of Colorado, Boulder
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