🚀 go-pugleaf

Dear Folks at Denton Urology,

I'm disappointed...not angry, just a little let down. Recently, I
decided to have the Vasectomy procedure performed. Because of a
pleasant experience with your office a few years ago, I decide Denton
Urology should perform the procedure. I called the office and
discussed things such as procedure, insurance, etc. At the time, I
informed the receptionist that my insurance was with a POS. She
indicated that they did not accept HMO, but did accept PPO. She wasn't
sure about the POS, but promised to call and check. I made the
appointment and waited patiently.

On the day before the procedure, the nurse called to verify the
appointment. At that time, I asked about the insurance situation. She
indicated that she was the one who checked with insurance and there
would be no problem. As she put it, "no co-pay and no
deductible...everything is OK". I asked for a Vallium, which she
dutifully called in to my pharmacy.

When I arrived for my appointment on "THE BIG DAY", I was asked for my
drivers license and insurance card. The receptionist looked at the
insurance card and stated, "We don't take HMO". I explained that it
was a POS and had verified with the nurse on the previous day that the
insurance was not a problem. The receptionist indicated that she was
sorry, but there was nothing they could do.

As I said earlier, I am not angry and certainly understand that things
happen from time to time. I write this letter only to address ONE
issue. I arranged to take a day off from work to have this procedure
done. Because of the Vallium, it was necessary to arrange for a driver
to transport me. She arranged a day off from work (without pay). These
ramblings bring me to the only thing that really bothers me. Do you
ever consider the impact that your actions have on the lives of other
folks? After all, I made all these arrangements based on information
provided by YOUR office.

Sincerely,
Ken