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Article #19754

Re: Free water

#19754
From: Jonathan Crawford
Date: Fri, 05 Aug 1994 12:01
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In article <1994Aug4.132418.26159@alw.nih.gov>, Jim Nagle wrote:
> Last Friday my wife and I were travelling to VaBch and stopped
> at the Ashland exit on I95 just north of Richmond and went into
> a Popeye's right off the Interstate. The approximately $1-1.50 higher
> price on a std 3 piece chicken dinner for a resturant right off the Interstate
> I was not pleased by but not surprised by either. What did surprise me
> was being told that water would be 0.20 (for the cup). Not much money to
<munch>
> Comments?

Let me guess -- the explanation was that the cups are used to compute
inventory of how many cups of soda were sold (etc., etc., etc.).  From my
admittedly limited experience, this type of policy is usually the result
of two events happening together: high pilferage of supplies by employees,
and a hard-ass manager whose job is to stop the pilferage, or at least 
be able to document exactly how much there is.  Unfortunately, as you 
have pointed out, it's still a bad policy.  It alienates customers, and
there are better solutions.  In a worst case scenario, keep a small
piece of plasticized paper and a grease pencil, and keep a tally of how
many waters you give out.

Worst of all, it doesn't do a damned thing to stop the pilferage, anyway.

-- Jonathan Crawford
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From: arktech@clark.net (Jonathan Crawford)
Newsgroups: dc.dining
Subject: Re: Free water
Date: 5 Aug 1994 08:01:24 -0400
Organization: Ark Technologies, Inc.
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