🚀 go-pugleaf

 Hi, everyone-

    I would just like to take this moment to warn everyone about dealing

with Fairfax Honda in Fairfax, VA. Gather 'round and hear my tale
(edited for length and anguish content, 'tho still quite long):

    During the last weekend in December, I visited them to look at a car

I had seen advertised on Yahoo! . The car turned out to be a piece of
shit, so the salesman showed me a newer model (they were both Eagle
Talons- all the Hondas I had seen for sale were too expensive for the
year/mileage IMHO). The newer model (94 compared to 91) was more
expensive, but I took it for a spin, checked under the hood, etc. and it

was sweet.
    So, I filled out all the finance forms, and was told I had excellent

credit and everything was fine (a rich friend had come along to co-sign,

just in case). So, we waited for hours and hours and were finally told I

did need a co-signer. No trouble, my friend filled out the form and the
finance guy (Mike Tierney) started whipping out the cardboard plates. I
told him the salesman had said they would fix a few minor things on the
car the next day, and I'd pick it up then. So, since I was coming back
the next day, and it was getting late, we decided to finalize all the
paperwork the next day (Monday 12/28, for the curious).  I left a CASH
deposit, got a receipt, and was told I'd be called first thing the next
day a my office.
    Finally, around noon, I got sick of waiting and called. The guy was
busy. And again at 3, and again at 6. I finally got ahold of someone
around 7:30 (after being told the guy I had talked to had gone home).
This new guy, Joe "Leaking Asshole" Smith,  told me that even with a
$26k job and  a co-signer (who makes $62.5k) I didn't qualify for this
$7500 car (that they were going to let me take home the previous night).

I got way pissed (after all, I had been told I didn't even need a
co-signer the day before). I was pretty pissed anyhow after waiting all
day to hear what the hell was going on, so I told him to just give me my

deposit back. He starts getting all squirmy, saying it's already been
deposited, the finance guys went home, couldn't get a check ready that
night, would I "do him the courtesy" of letting him check to see if
another vehicle matched my "unique financial situation".  More than once

during this conversation I told him to just give me my money back. But
he kept on persisting. I thought, "Fine, I need a car anyhow, let's see
what this guy can do for me, although I don't appreciate how I've been
treated so far." So, I said ok, and he said he'd call me the next day.
    By noon the next day, I had decided that unless he offered me a car
made out of solid gold, I wasn't buying shit from them. Joe "Captain
Stain" Smith finally called, and tried to push some '96 Civic hatchback
on me. FOR $8750!!!!!! "Let me get this straight," I asked, "I can't get

a $7500 dollar car but you'll sell me a more expensive one?" I told him
repeatedly to just send my money back. He offered to send somebody to
pick me up to come look at the car. I told him repeatedly to send me my
money back. He said he'd keep looking and find a car I liked better.
Finally (mind you, I'm at work, translating while wasting time with this

chump) he says something, I wait like a full thirty seconds, and say,
once again, "Sir, if you could just please send me my money back." He
says he would that right away. Some finance guy calls me like 5 minutes
later to push the Civic on me. I tell him to just send me my money
back.  He assures me they will that very day. This is Tuesday, 12/29/98.

    Because of holidays and what-not, I wait until 1/11 to call and tell

them I haven't gotten my money back yet. Joe "Tampon Muncher" Smith
tells me that's very unusual, and if it hasn't arrived by Thursday, to
call him back and they'd send me a new one.
    No check on Thursday, I call back. Joe "Dripping Lesion" Smith
starts getting very belligerant and condescending.  I tell him I really
don't appreciate how I've been treated through-out this whole
experience, and that they obviously don't care much about customer
relations or bad word-of-mouth. He tells me to go ahead and tell "all my

little friends" if I so desire, he doesn't care, if I want my money back

I need to kiss his ass and other really dickish things. I tell him I
want to speak to his supervisor.
    Enter Joe Miller. I tell him the whole situation. He tells me he'll
check on it and get back to me. Joe "Colostomy Hound" Smith leaves a
message on my VoiceMail telling me they never deposited my check, they
just voided it and mailed it back to me. I immediately call back and
tell Joe Miller that I made a CASH deposit, so his story could not
possibly be true. He sounded very surprised, and said he'd call me right

back. After about 1.5 hours, I call back up there. He says he's still
checking on it and would be right back with me. Another half-hour goes
by. Finally, Mike Tiereny (the guy I originally gave the money to) calls

me to tell me that he'd straightened everything out.  I said , "Great,
can I come down to get my check?" He said all the accounting guys had
gone home, but he would take care of it personally the next day, and to
call him at 1 if I hadn't heard from him.
    The next day, Friday 1/15, 3 weeks after I told them to give me my
money back, I called up there around 1:30 and asked for Mike. He hadn't
gotten there yet. OR by 3. I asked for Joe Miller. He wasn't working
that day. Finally, I asked to speak to someone in charge. That someone
was Jeff Green, the only guy I talked to there who didn't have both his
hands up his ass. I explained the whole situation, and he suggested I
talk to Joe "The Gerbil Man" Smith. I told him I had had my fill of Joe
"Smegma" Smith, and would appreciate some action on this refund that was

3 weeks overdue. He was very polite, and even though he had no idea what

was going on, he said he'd take care of it and call me back in 1/2 hour.

I told him I'd heard that before, and he said if he didn't call back, to

call him. So, when he didn't, I did.
    He told me he had gotten the whole thing taken care of, a check was
ready, and I could come in and pick it up at any time. So I did, and
bought a 1990 Acura Integra LS the next day (yesterday).
    So, should you happen to live in the DC Metro/NoVa area, I would
recommend avoiding Fairfax Honda at all costs. I plan on filing a
complaint with the Better Business Bureau when their offices re-open
after the holiday (MLK Jr day  tomorrow here in the States). In addition

to posting in this newsgroup, I plan to tell everyone I know or meet to
avoid this dealership like the plague.  If any of you fine people out
there have any other suggestions (other newsgroups that might be
interested, other steps to take, etc.) please let me know (email
preferred, the address is real).
    And to Joe "Necrophile" Smith, should he ever read this- your
conduct was disgusting, your business sense a passing joke, and you
attitude like that of a kindergarten bully. I hope that this message and

future actions cost you at least a few sales if not your job. If you
plan on treating future customers with the same disrespect and lack of
professionalism you showed me, you should definately consider a change
in careers.
--
El Don
Pissed-Off American