🚀 go-pugleaf

This knowledgebase article should help you solve this problem.

Good luck...

Dian ~
[ms mvp]
=======

  
PSS ID Number: Q172765
Article last modified on 08-11-1998
 
windows:97
 
WINDOWS
 

======================================================================
---------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Word 97 for Windows, Service Release 1 (SR-1)
---------------------------------------------------------------------
 
SYMPTOMS
========
 
When you attempt to start Microsoft Word after you have run the
Microsoft Office 97 Service Release 1 (SR-1) Patch, you may receive
the following error message:
 
   The wrong WWINTL32.DLL has been loaded.
 
CAUSE
=====
 
This error message occurs when the versions of the Winword.exe file
and the Wwintl32.dll file are not the same.
 
NOTE: It is not sufficient to check the file version information that
is displayed when you right-click the program icon and click
Properties on the shortcut menu.
 
This problem may also occur if a wwintl32.dll file is located in the
Windows\System directory.
 
WORKAROUND
==========
 
To work around this problem, follow these steps:
 
1. Click Start, point to Settings, and then click Control Panel. Click
   Add/Remove Programs.
 
2. Select Microsoft Office and click Add/Remove.
 
3. When prompted to put in the Office CD, do so, and then click OK.
 
4. Click Add/Remove. Click to clear Microsoft Word.
 
   This will remove Microsoft Word only.
 
5. Click OK on the message that you have selected XXX components to
   remove.
 
6. Using Windows Explorer, search for and manually delete any
instances of WINWORD.EXE.
 
7. Search for and delete any instances of the Wwintl32.dll file
located in    a folder other than the \Office folder.
 
8. Disable all terminate-and-stay-resident programs (TSRs), virus
   checkers, or utility programs such as Clean Sweep or First Aid.
 
9. Reinstall Microsoft Word 97 from the original media.
 
10.If the system restarts successfully, ensure that all TSRs in are
still  disabled, and reinstall the patch.
 
If the preceding steps do not work, you may need to completely remove
Office. To do this, follow these steps:
 
1. Click Start, point to Settings, and then click Control Panel.
 
2. Click Add/Remove Programs.
 
3. Select Microsoft Office and click Add/Remove.
 
4. When prompted to put in the Office CD, do so and then click OK.
 
5. Click Remove All.
 
6. Using Windows Explorer, search for and manually delete any
instances  of WINWORD.EXE.
 
7. Search for and delete any instances of the Wwintl32.dll file
located in a folder other than the \Office folder.
 
8. Disable all terminate-and-stay-resident programs (TSRs), virus
   checkers, or utility programs such as Clean Sweep or First Aid.
 
9. Reinstall Microsoft Office 97 from the original media.
 
10.If the system restarts successfully, ensure that all TSRs in are
still disabled, and reinstall the patch.
 
MORE INFORMATION
================
 
When you install the SR-1 Patch, the Winword.exe or the Wwintl32.dll
files are not properly updated.
 
The following table shows the file size and date of the Winword.exe
file installed by Word 97 or the Word 97 SR-1 Patch.
 
   Version                 	File size           Date
   -------------------------------------------------
 
   Word 97                 	 5194 KB           11/17/96
   Word 97 SR-1 Patch     5200 KB            7/11/97
 
The default location for the Winword.exe is the C:\Program
Files\Microsoft
Office\Office folder.
 
The following table shows the file size, date and location of the
Wwintl32.dll file installed by Word 97 and the Word 97 SR-1 Patch.
 
   Version                  	File size           Date
   -------------------------------------------------
 
   Word 97                  	1131 KB           11/17/96
   Word 97 SR-1 Patch    1132 KB            7/11/97
 
The default location for the Wwintl32.dll file is the following:
 
   C:\Program Files\Microsoft Office\Office
 
REFERENCES
==========
 
For more information about the Office 97 SR-1 Patch, please see the
following articles in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q172527
   TITLE     : WD97: How to Obtain Word 97 for Windows, Service
Release 1
 
   ARTICLE-ID: Q172387
   TITLE     : OFF97: Files Installed and Updated in MS Office 97 SR-1
               Patch
 
   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1
 
   ARTICLE-ID: Q172504
   TITLE     : OFF97: Cannot Install Patch If MS Office 97 Is Not
Located
 
   ARTICLE-ID: Q172516
   TITLE     : OFF97: Unable to Run Patch After Upgrading from Trial
               Version
 
   ARTICLE-ID: Q172399
   TITLE     : OFF97: Setup Switches for Microsoft Office 97 SR-1
Patch
 
Additional query words: 8.0 8.00
======================================================================
Keywords          : winword word8 word97 kbfaq
Version           : windows:97
Platform          : WINDOWS
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbpending
=============================================================================
Copyright Microsoft Corporation 1998.


On Mon, 1 Mar 1999 18:50:37 -0000, "Sandeep Sharma"
<sandeep@sharmart.freeserve.co.uk> wrote:

>I have Office 97 Professional and everything was operating correctly until I
>installed the SR-1 update. Now when I run Word 97 the following message
>occurs:
>"Error: The wrong wwintl32.dll has been loaded. Make sure that the Word
>directory is in the path." (When I click on OK the program fails to run.
>I even reinstalled all components and the message to appeared. Can I correct
>this without having to download the huge SR-2 update?
>
>--
>� $andeep $harma
>"If they say, 'why? Why?' tell 'em.." to go to
>http://welcome.to/humannature
>
>
>