🚀 go-pugleaf

Creative customer support: Worst ever: I used to be a very loyal customer of
creative. I bought their sound card, its top of line 4 speaker set and its
DVD 12X encore. It was DVD 12X encore shows me how they value their
customers.
I bought creative DVD from buy.com on January 01, and it broke on first of
September 01. That is okay, because things broke. I went to their web site
tried to find a support phone number, I couldn��t find it for more than a
hour, I was desperate, so I finally find this ��contact us�� page where
users contact support via email. Fine! They want serial number, model number
fine! I gave it to them why the hell do they need model number when I told
them it is a Creative DVD encore 12X there is only one such product, Fine
with me, Fine!
 Now the painful part, every time I send email to them to ask for support
phone number, they will simply ignore me or they just tell me to find the
phone number in the manual. God damn it, just give me the goddamn phone
number! I asked number for four times, and they finally gave me. And it��s
not 1800 number, it��s freaking long distance number (405) I��m living in
CA. okay, finally got the number do you know how long it took me just to get
the freaking number? A month only it��s not that long. Now they want me to
send them a copy of my original receipt in order to prove my purchase date,
so they can honor the warranty. Okay anyone who keeps receipt for more than
6 months? I��m freaking sure there are not a lot of people do that. I told
them, check the release date of DVD 12X encore3, but they ignore me, it��s
either I have the receipt or I don��t. DVD 12X encore3 was not available a
year ago; therefore, it is definitely under 1 year warranty that Creative
claim they offer. I told them I have ��REGISTERED�� with my product they
told me that doesn��t count�K what the xxxx?? So why the hell would I spent
time to do the crap, for information gathering purpose, obviously. Without
receipt I will have to pay $20 just for initial process excluding repair
fees. This is nonsense. It was not available a year ago, I bought it when it
just came out, and they totally ignored my question and my statement!!
 Creative wants to cut down costs by providing minimum customer support, by
cut off 1800 line and give customer long distance in order to minimize
caller, so they can cut down costs on hiring representatives to answer the
god damn phone call. You don��t want phone call? Okay, make your fucxing
online support instant response, provide better quality for your products,
and make them long lasting. Creative products always much more expensive
than their competitors and they provide shitty customer service. Job well
done creative, I give you two thumbs up!!
R.J.
J889@netscape.net