🚀 go-pugleaf

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Customers may have noticed that we experienced a loss of much of
our external connectivity during the early evening of Saturday
October 4th.

This was a result of losing both our connections to the London
Internet Exchange (LINX) in succession. This exchange is one of
the key points in the UK where ISPs exchange traffic with each
other.

Investigations revealed card failures in our switches at both our
Telehouse UK and Anchorage House operations centres which would
normally provide resilient service for each other.

We are investigating the incident, in conjunction with our
suppliers, to determine if there is any common mode of failure
that could explain the loss of both switches in a short space
of time.

We regret any inconvenience that may have been caused

Malcolm Muir
Demon Internet

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Malcolm S. Muir                                   Demon Internet Ltd.
Sunderland                                        322 Regents Park Road
England                                           London N3 2QQ


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