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Article #116

Disaster Recovery Testing

#116
From: Malcolm S. Muir
Date: Thu, 16 Jan 2003 12:30
49 lines
2562 bytes
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We will be testing the Disaster Recovery Plan for our Customer
Support Centre at Southend-on-Sea as follows:

   Tuesday 21st and Wednesday 22nd January 2003

Tests will take place at the following times. However, the
recovery site has only a limited availability of staff. Naturally
if the system were  needed 'for real' we would make arrangements to
increase staff numbers as soon as was practical, but this is
inappropriate for a test, so we apologise in advance if customers
encounter recorded messages or engaged tones from our support
telephone numbers during these short periods.

   12:00 Tuesday   21st

   19:00 Tuesday   21st

   21:00 Tuesday   21st

   04:00 Wednesday 22nd

   05:00 Wednesday 22nd

Each test is expected to last under 20 minutes. Customers who are
unable to contact us as a result of these essential tests should
call back at a later time.

We apologise for any inconvenience this work causes.

Malcolm Muir
Demon Internet

- -- 
Malcolm S. Muir                                   Demon Internet Ltd.
Sunderland                                        322 Regents Park Road
England                                           London N3 2QQ


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From: "Malcolm S. Muir" <Malcolm@demon.net>
Newsgroups: demon.announce
Subject: Disaster Recovery Testing
Followup-To: demon.service
Date: Thu, 16 Jan 2003 12:30:17 +0000
Organization: Demon Internet Ltd.
Lines: 49
Approved: malcolm@demon.net
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