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Article #190

Text Chat

#190
From: Malcolm S. Muir
Date: Fri, 15 Oct 2004 10:43
48 lines
2659 bytes
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You may recall we have recently been offering a Text Chat Service
as part of our customer support facilities.

As a result of customer feedback we have made some changes which
we believe will improve the service. These include:

   A better, more practical layout
   The ability to print the conversation, even after disconnection
   Links to the status and Helpdesk pages of the website
   A help menu
   Support for a wider range of web browsers

We encourage customers to use the Text Chat service when they need
support. The feedback section has also been improved and we would
like to hear your comments on the service so we can continue to
make improvements.

The hours of operation are:

  Customer Services: 08:00 - 20:00 Monday - Friday
  Technical Support: 24 hours a day

PLEASE NOTE: For quality control and training purposes the 'Text
Chat Live' session will be recorded by Merlin Information Systems
Limited on behalf of Thus plc. The 'Text Chat Live' conversations
will be stored for a period of three months. Your use of the 'Text
Chat Live' function indicates your acceptance of these conditions.

Malcolm Muir
D e m o n

- -- 
Malcolm S. Muir                                   D e m o n
Sunderland                                        322 Regents Park Road
England                                           London N3 2QQ


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From: "Malcolm S. Muir" <Malcolm@demon.net>
Newsgroups: demon.announce
Subject: Text Chat
Followup-To: demon.service
Date: Fri, 15 Oct 2004 11:43:31 +0100
Organization: Demon Internet Ltd.
Lines: 48
Approved: malcolm@demon.net
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