🚀 go-pugleaf

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To enhance our customer service, we are pleased to announce a
trial of a live chat support service. This provides customers the
ability to text chat live with Customer Service and Support agents
over the Internet.

By asking and answering questions we aim to handle your service or
support queries on-line and deliver content through a co-browse
facility (for capable web browsers). The link to this service can
be found at:

   http://www.demon.net/helpdesk/textchat

After you have used the 'Text Chat Live' facility, you will be
prompted to complete a feedback form.  During the trial we would
appreciate receiving your feedback to determine the success of this
trial service.

Please note that as this is a trial service, we are unable to
guarantee the level of service you may receive.

The hours of the operation are:

  Customer Services 08:00 - 20:00 Monday - Saturday (Inc Bank Holidays)
  Technical Support 24 hours a day (Inc Bank Holidays).

In order to fully use the service you need to be using Microsoft
Internet Explorer version V5.5 or later.

PLEASE NOTE: For quality control and training purposes the "Text
Chat Live" session will be recorded by Merlin Information System
Limited on behalf of Thus plc. The 'Text Chat Live' conversations
will be stored for a period of three months. Your use of the 'Text
Chat Live' function indicates your acceptance of these conditions.

Malcolm Muir
Demon Internet

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Malcolm S. Muir                                   Demon Internet Ltd.
Sunderland                                        322 Regents Park Road
England                                           London N3 2QQ


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