🚀 go-pugleaf

This announcement affects all users of the Mercury access numbers and
the Mercury 0645 access number.

Demon are committed to providing our customers with the highest
possible levels of service. To that end, Energis will be
replacing the access service previously provided by Mercury.

As a result, from September 30th. 1996, access to Demon via the current
Mercury national numbers (NMR) and Mercury 0645 number will be ceased.

Customers who currently use these numbers should transfer to using the
new Energis number 0845 079 8666 which, following successful beta
testing was brought into full service today.

This replacement number should be charged by your telephone service
provider at local call rates. Please verify with your service provider
that this is the case.

May I also highlight that this number, at 11 digits, is perhaps
longer than you would expect.

May I remind those users who have the current number on a discount
scheme, such as BT Friends and Family, that they need to change the
number recorded with their service provider. In most cases this can be
done within 24 hours by a simple telephone call.

Cliff Stanford said of this change "I am pleased to be able to offer the
further improvements that access from the entire UK by a single
provider brings to our customers. We are now dealing with the two
providers who have consistently given us the best service. COLT in the
London area and Energis for the remainder of the UK. Even after ceasing
the Mercury lines, the recent changes result in a significant increase
in the overall number of lines available."

Full details of the new numbers are contained in issue 4 of Demon
Dispatches which should reach you around mid September.

If you are unsure if your access number is Mercury, please refer to
<http://www.demon.net/dil/connect/pops.html> where Mercury numbers
are indicated as NMR.

If you have any problems with the new number, please email
dialup.faults@demon.net.

Equally we would like to hear your opinion on the changes and your
experience in using the new number. Such comments should be emailed to
comment@demon.net.

Malcolm Muir
Demon Internet

-- 
Malcolm S. Muir                                Demon Internet Ltd.
Sunderland                                     322 Regents Park Road
England                                        London N3 2QQ