🚀 go-pugleaf

 In article <4$HLOFAFnPmxEwYm@bpfd.demon.co.uk>
  Steve Taylor <steve@bpfd.demon.co.uk> said:-

>In article <832010382_OASIS_@musimind.demon.co.uk>, Vincent Iyengar
><vi@musimind.demon.co.uk> writes

>>It has been nearly two months now and I am now trying to recover the money from
>>Barclaycard.
>
>If you wish to maintain an amicable relationshop with Demon, this is not a
>good course of action.

But if it's the only way of getting his money back, he's quite entitled to 
do this! Purely as good business practice, Demon should have told Vincent 
exactly how his money would be refunded/credited and on what date. There's 
no reason I can think of that stops them from doing this.

I had a similar problem with HiSoft about a year ago. It took two letters 
and two phone calls to get a credit to my Access account for returned 
non-working goods.

As a matter of policy our company refunds people by cheque on the day that 
a cancellation or a return of goods arrives - no delay. That way we keep 
all our customers happy. I don't think we've lost one customer because of 
an error on our part, mainly because we put any mistakes right immediately. 
I even refund postage for a letter telling us that we've made an error. 
Though thankfully I can count our errors on one hand, and that's in two 
years of trading!

>>      Why should I pay for Demon's  mistakes?  But, on the other
>>hand, why should they care  about  their  customers, as long as 
>>they are making their profits?
>
>Demon do care about their customers. They will make sure you are not
>"paying for their mistakes".

How on earth can you say this, when you don't even work for them?

>PS: I do not work for Demon, but I know a man who does! (Hi Danny).

And I know someone that is works for the Inland Revenue, and I still 
overpaid tax for a year, despite my protests!  I eventually got it back 
with interest though :-)

ATB
Mike

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