🚀 go-pugleaf

When I first wanted to log on to  Demon I was told that I would 
need some software to do  so.   I  told  the assistant at Demon 
over the 'phone that I  had  an  Atari  and she said that Demon 
could supply me with  some  software  for  UKP  7.50  + VAT.  I 
didn't know anything about it,  so  I  just accepted the offer. 
When the disk arrived, it turned out to be high density and the 
program was for a PC.

     I rang Demon and they  said  that  they had made a mistake
and, if I just returned the  disk, they would refund the money. 
They assured me there would  be  no  problem.   The only way of 
obtaining the software  was  to  download  it  from their Guest 
account.  I returned the disk immediately in the same envelope, 
writing on  the  invoice  why  I  was  returning  it.   When my 
Mastercard account arrived it showed that they had deducted UKP 
8.81 on 14 March.

     After several 'phone calls and  e-mails  to Demon they finally 
agreed on May 2nd to recredit my account with the money, but they have not.
It has been nearly two months now and I am now trying to recover the money from
Barclaycard.

      Why should I pay for Demon's  mistakes?  But, on the other
hand, why should they care  about  their  customers, as long as 
they are making their profits?

Vincent Iyengar

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     vi@musimind.demon.co.uk
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