🚀 go-pugleaf

In article <832010382_OASIS_@musimind.demon.co.uk>, Vincent Iyengar
<vi@musimind.demon.co.uk> writes

>     I rang Demon and they  said  that  they had made a mistake
>and, if I just returned the  disk, they would refund the money. 

They wanted the disk back? What a joke! Mind you if they are charging 7.50
+VAT they have to make it appear that the disk has some value.

>They assured me there would  be  no  problem.   The only way of 
>obtaining the software  was  to  download  it  from their Guest 
>account.  I returned the disk immediately in the same envelope, 
>writing on  the  invoice  why  I  was  returning  it.   When my 
>Mastercard account arrived it showed that they had deducted UKP 
>8.81 on 14 March

As you have an ongoing account with Demon, what is normal under these
circumstances is to credit your Demon account. You will probably find this
amount will be deducted from your first monthly payment to Demon.

>     After several 'phone calls and  e-mails  to Demon they finally 
>agreed on May 2nd to recredit my account with the money, but they have not.

See previous.

>It has been nearly two months now and I am now trying to recover the money from
>Barclaycard.

If you wish to maintain an amicable relationshop with Demon, this is not a
good course of action.

>      Why should I pay for Demon's  mistakes?  But, on the other
>hand, why should they care  about  their  customers, as long as 
>they are making their profits?

Demon do care about their customers. They will make sure you are not
"paying for their mistakes".

PS: I do not work for Demon, but I know a man who does! (Hi Danny).
-- 
Steve Taylor