🚀 go-pugleaf

Hi folks

I should first compliment Demon on the fact that I can post this to 
their own newsgroup even though it's critical of their service.

Here's the story you should know about:

Michael Harrop has just appeared on cix. He joined Demon first but, 
after many hours on the phone to their support he still failed to get 
a single connection using his atari. He was first advised to use NOS; 
then oasis. All of the fixes we have seen in this newsgroup were 
suggested but, and this is the bottom line, Demon support don't 
possess an atari so they didn't have a clue where he was going wrong.

When I joined Demon it was simply because lots of the atarians were here 
and there was exceptionally good support through Frank Charlton. Now 
it doesn't look like we are being encouraged to stay.

The main reason for this posting is to let you all know that, in spite 
of the fact that Mr Harrop failed to get a single connection, Demon 
still require him to pay for their paperwork. Fortunately UK law 
doesn't require one to pay for a service which is not provided and I'm 
sure his credit card company will agree there. Personally I think the 
attitude is reprehensible but I'm going to hang around for a while to 
see what Demon have to say about this.

My guess is that they don't even look in here now - I'll refrain from 
cross posting this to demon.service for a couple of days to see 
whether I'm right or not.

Best wishes
__


      Neil


==-==-==-==-==-==-==-==-==-==-==-==-==-==-==-==-==-==-==-==-==-==-==-==-==
 Neil Martin, music undergraduate, University of Wales College of Cardiff
    martinna@cf.ac.uk  -=-  smu3nam@thor  -=-  neil@yr-ynys.demon.co.uk
                     trumpeter@cix.compulink.co.uk
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