🚀 go-pugleaf

Frank Charlton (Frank.Charlton@dial.pipex.com) wrote:
> malcolm@demon.net (Malcolm Muir) wrote:

> >We did have such, but there was little demand. The 'expert' left the
> >company and the level of demand for Atari support is such that we have
> >not seen the need to actively recruit an expert.

> I have to take exception to some of the above. Firstly, there was not "little demand". The main reason I chose to discontinue 
> support was because I was taken ill. The amount of support calls I was receiving were putting a strain on my health, which I 
> would hardly call "little demand". How on earth can you say that when neither yourself nor anyone else at Demon know how many 
> calls I dealt with?

I was speaking as I saw. There was no great volume of postings in the
newsgroup nor did I see a significant number of emails in the internet
mailbox. You were (AFAIK) not available to qualify these facts.

> Secondly, why the term 'expert' in quotemarks? That usually implies a derisive tone, which I take *extreme* exception to. Ask 
> the people in here who I provided support for if that is the case.

I quoted the term as you were, like me, not a full time employee of
Demon. Had I not emphasised that I was not using the word in the
normal way, I would have implied that you were an employee of Demon,
something that was not in fact the case.

I was in no way critisising your technical expertise or Atari
knowledge, but rather your relationship with Demon in supporting the
Atari users.

> >The departure of our expert however does not make Demon any less Atari
> >friendly. 

> Er, yes it does. Had Demon responded to my mails and calls, then I would still be here. Considering what Demon were paying me 
> for the amount of work I was doing - i.e. nothing - then it's amazing I lasted a year.

I am aware of some of the details behind this. I do not think it is a
subject for public discussion so will not make comment.

-- 
Malcolm S. Muir
Sunderland
England