🚀 go-pugleaf

Thanks for the reply, Malcolm, but that doesn't really explain why .

I should make it clear that I pay the BT Surftime (e&w) fee.

When you say you charge more for working day access to recover costs, how
do you get more for when I choose to access Demon via the g4 number during
the day?

I can understand that you get more from Demon Premier Connect Plus
customers, but how do you get moe from Demon Premier Connect customers. Do
you just mean that you get more from the cut BT offers from g4 as opposed
to g5 calls?

 

In article <slrn99uspb.vs4.malcolm@muir-et5.staff.demon.net>,
malcolm@demon.net wrote:

>On Thu, 01 Mar 2001 22:48:31 +0000, Timothy Lyons
<timl@kulath.demon.co.uk> wrote:
>>Malcolm,
>>Thanks for the reply, but you don't explain why Demon impose this restriction.
>
>We can only allocate numbers, we can not control charging or
>availability (of the telephone connectivity) by time of day.

But you do control availability of the connectivity at your end. As I say, why?

>
>Our g5 number gives the ability to remain connected 24 by 7. Whilst we
>have no objection to this, it is an expensive service to provide due
>to the additional equipment / resources it 'ties up'.
>
I quite understand this - we have all got to earn a living!



>In general it is business users that will make use of 24 by 7
>connections so we recover some of the cost of providing the capability
>by charging more for those that use it during the working day.

But you don't appear to charge more if I access you via a g4 number.

>
>>First, this does have to do with Macs, because for PCs there are apparently
>>a number of DUN (Dial Up Network) managers that will automatically change
>>the number dialed according to the time of day.  I am not aware of any such
>>programs available for theMac, so my question was, is there any such
>>program available.
>
>Indeed, but this is not really our 'problem'. Were Macs as popular as
>other platforms I have no doubt such software would have appeared
>before now.
>

Yes, does anyone out there have a better way to do it? As I say, I have a
simple script, but it does not run when a program opens the connecion, only
when I specifically invoke the script, I was hoping for something even more
foolproof.

>>Second, it does  have to do with Demon, because Demon restrict connection
>>to g5 numbers during the day. Now, I have no objection to Demon doing this,
>>Demon make their charging arrangements quite clear, and I am quite happy
>>with the charges.
>>
>>However, Malcolm, could you please explain why Demon impose this restriction?
>
>See above.
>
>>As I see it, BT provide an E&W Surftime customer with a number that I can
>>call free in E&W, and for something like 1p in the day. Now Demon do not
>>make this number available during the day to Premier Connect customers,
>>which gives me an inconvenience because there is no easy automatic way to
>>choose the phone numbers. As I say, Demon a probably acting quite
>>rationally and reasonably in  imposing this restriction, but I would like
>>to know why.
>
>From your comments above a) we have no choice over how the telephone
>side 'works' and b) you also point out the deficiency appears to be in
>support for your chosen platform.
>

But there's nothing wrong with the way the telephone side works, it allows
access to the g5 rate numbers at all times, it is Demon that resricts its
use, for, I am sure good reasons, but what are those reasons?


>>Since BT offer this free/1p tarrif that is not used by Premier Connect
>>customers, I would like to know on what basis I should make representations
>>to BT/OFTEL, to explain that this tarrif arrangement is not convenient.
>
>I would feel that OFTEL will not be interested in simple
>'inconvenience'. You can remove the restriction from our end by paying
>for a Premier Connect Plus service (an additional 8.24 GBP a month).
>You do not need to pay for any BT Surftime discount to use the g5
>number (but may find it beneficial to do so).
>
>I do sympathise that the charging schemes in the UK are
>unnecessisarily complex to ensure you are getting best value. That
>however is not an issue for Demon, we simply try to ensure we allow
>access by as many of the available options as possible.
>
>-- 
>Malcolm S. Muir                               Demon Internet
>Sunderland                                    322 Regents Park Road
>England                                       London N3 2QQ