🚀 go-pugleaf

John Perry wrote:-

>I've just received my credit card bills and see charges from Demon for
>�287.91 and �82.26, being 9 months hosting and dial up fees.
>
>I thought - hey, I've been overbilled, then on checking prior
>statements, I've not received a charge for ages, yet I received the
>invoices each month.
>
>Anyone else had this and received an explanation?  Or would demon like
>to comment. 

Note quite, but I changed from a Diva 20 to a Showroom account and was
billed unilaterally for the whole 12 months at once!  Previously I had
paid by credit card on a monthly basis.  It took nearly three months for
the full credit on my account to appear.

I do know that the accounts department in Customer Services at Demon are
log jammed with work.   Getting through by telephone is an
accomplishment these days!
-- 
Graham Leatherbarrow

Martin <martin@remove.idea-digital.com> wrote:

>in article so6hktkohlmlera5ml1e165cpsdbud3s9r@4ax.com, John Perry at
>JohnPerry@redoak.co.ukNOSPAM wrote on 8/7/01 6:42 pm:
>
>> Anyone else had this and received an explanation?  Or would demon like
>> to comment. 
>
>The majority of Demon's customers have had this problem.
>
>Demon's accounts system is a mess.
>
>We received a warning about more than 2000 quidsworth of unpaid bills last
>week.
>
>I called to ask why we hadn't received any invoices and was told that it was
>because the invoices were still at Demon and hadn't actually been sent to
>me!

In my case I have received the monthly invoice, but had not seen the
credit card charge.  

In your case, if VAT registered, you would not be able to reclaim the
VAT, affecting your cashflow.

Maybve Demon could do with some consulting from me;-)
-- 
John Perry:   JohnPerry@redoak.co.ukNOSPAM
              http://www.redoak.co.uk
** Delete NOSPAM in reply address **

In article <so6hktkohlmlera5ml1e165cpsdbud3s9r@4ax.com>,
John Perry <JohnPerry@redoak.co.ukNOSPAM> wrote:

>I've just received my credit card bills and see charges from Demon for
>�287.91 and �82.26, being 9 months hosting and dial up fees.
>
>I thought - hey, I've been overbilled, then on checking prior
>statements, I've not received a charge for ages, yet I received the
>invoices each month.
>
>Anyone else had this and received an explanation?  Or would demon like
>to comment. 

You are not alone. The best place to gripe about this is in demon.service
(FU set, this is completely irrelevant to demon.ip.www). The best way of
doing something about it is to gripe *to* Demon via phone, fax and email
rather than *about* them in Usenet.


cheers, Chris

Please replace 'spamfilter' with 'chris' for email replies to Usenet postings.