Thread View: demon.service.isdn
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2 total messages
Started by Neil Gibson
Tue, 06 Sep 2005 13:03
complaint
Author: Neil Gibson
Date: Tue, 06 Sep 2005 13:03
Date: Tue, 06 Sep 2005 13:03
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2255 bytes
Sir, I have not been able to use broadband whilst the phone is connected. This is the second e-mail I have sent the first has been ignored. I have been trying to get advice from Demon for over a two weeks. When I finally spoke to an adviser during the weekend I had little to no success. It was either I had the wrong number or there was some other problem. Most of the times I tried to call demon I was informed that I would have an hour's wait; this happened on several occasions. When I did finally get through I was told that Demon would get BT to check the line and could I call back in 30 minutes. When I called back I was then informed by the message that I would have to wait for up to an hour to speak to someone. This went on for a week trying to get an adviser. Over all this is the worst I have seen this service and this is not in agreement with the contract. Without costing a fortune in time and phone calls I want to know why my line is dropping; I have had demon broad band for over a year so why has it started now.
Re: complaint
Author: Bob Evans
Date: Tue, 06 Sep 2005 14:12
Date: Tue, 06 Sep 2005 14:12
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In article <dfk43i$bnb$2$8300dec7@news.demon.co.uk>, Neil Gibson <Owner@pinochio.demon.co.uk> wrote >Sir, > >I have not been able to use broadband whilst the phone is connected ITYF demon.service is over there --> -- Bob Evans
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