Thread View: demon.service.isdn
7 messages
7 total messages
Started by Chris Wilson
Sat, 29 Nov 2003 00:09
Error 651, only to Demon though?
Author: Chris Wilson
Date: Sat, 29 Nov 2003 00:09
Date: Sat, 29 Nov 2003 00:09
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I have 2 PC's, one I have had for years, another brand new today. The old
machine used to connect via ISDN2 at our old house with no trouble at
all. We moved to Shropshire and I got a Home Highway line in. The same PC
and same internal PCI ISDN card would not connect to Demon, but connects
fine to my Freeserve account and has tested fine to BT and Blueyonder
accounts. Demon support tried all sorts of suggestions, I have deleted
connectoids time and again and recreated, altered my working Freeserve
one, blah blah. No joy. Error 651 under NT4 SP6, "Your modem (or other
connecting device) has reported a fault). Dialling in by phone shows a
connection and I can hear the warbling from Demons machine. After a few
weeks of aggravation I forgot about things, got my Demon mail via
Freeserve and POP3 and put it down to a flakey card..
I have just got a brand new PC, no parts are from the old one, and the
ISDN card is a different make with different drivers. It runs Windows
2000 Professional, SP4, and I was sure my connection problems would be
over. Hell, if I don't get EXACTLY the same problem, the machine will not
connect at all. I spent 45 minutes with a most helpful support staff
member the night before last, and he too was at a loss as to what was
wrong. He even tried dialling in from a machine and ISDN line at Demon,
using my user name and password, and he said he could connect fine.
Any ideas at all what could be wrong? It's now getting very frustrating
indeed! ;-)
Thanks.
--
--
Best Regards,
Chris.
Re: Error 651, only to Demon though?
Author: Dave Liquorice
Date: Sat, 29 Nov 2003 00:38
Date: Sat, 29 Nov 2003 00:38
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On Sat, 29 Nov 2003 00:09:01 -0000, Chris Wilson wrote: > We moved to Shropshire and I got a Home Highway line in. You have made sure that BT have enabled the digital side of your Highway box? Did they have to come and install the new box with four sockets or was it already there? This is apart from other "user" problems like a duff lead or using the wrong sockets or phone numbers. It might be worth a check of the switches on the Highway box. > Dialling in by phone shows a connection and I can hear the warbling > from Demons machine. Are you sure you are calling the ISDN numbers not the analogue ones? End in 7 rather than 6. > He even tried dialling in from a machine and ISDN line at Demon, > using my user name and password, and he said he could connect fine. <Cough> I hope you have since changed your password... OK Demon employee, blah, trust, blah, blah, but... -- Cheers new5pam@howhill.com Dave. pam is missing e-mail
Re: Error 651, only to Demon though?
Author: Chris Wilson
Date: Sat, 29 Nov 2003 01:26
Date: Sat, 29 Nov 2003 01:26
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In article <nyyfbegfubjuvyypbz.hp3mbf0.pminews@192.168.8.1>,
newspam@howhill.com says...
> On Sat, 29 Nov 2003 00:09:01 -0000, Chris Wilson wrote:
>
> > We moved to Shropshire and I got a Home Highway line in.
>
> You have made sure that BT have enabled the digital side of your
> Highway box? Did they have to come and install the new box with four
> sockets or was it already there?
They installed a new socket and tested the thing only last month. Surely
if it connects via ISDN to Freeserve it must be working digitally?
> This is apart from other "user" problems like a duff lead or using the
> wrong sockets or phone numbers. It might be worth a check of the
> switches on the Highway box.
Using either the new lead or the old one, and trying both sockets, same
problem. Phone number triple checked and verified by Demons support guy.
Ends in "7"
>
> > Dialling in by phone shows a connection and I can hear the warbling
> > from Demons machine.
>
> Are you sure you are calling the ISDN numbers not the analogue ones?
> End in 7 rather than 6.
Definitely the ISDN one!
>
> > He even tried dialling in from a machine and ISDN line at Demon,
> > using my user name and password, and he said he could connect fine.
>
> <Cough> I hope you have since changed your password... OK Demon
> employee, blah, trust, blah, blah, but...
I haven't, don't I actually have to be dialled in via Demon to do that?
Anyway, that's the least of my worries, he's welcome to read all the Spam
I seem to get :-)
Thanks for your help Dave, any other ideas?
What about the ISDN "type" options, it's set to Euro ISDN, that's correct
AFAIK?
--
Best Regards,
Chris.
Re: Error 651, only to Demon though?
Author: Simon
Date: Sat, 29 Nov 2003 01:45
Date: Sat, 29 Nov 2003 01:45
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On Sat, 29 Nov 2003 00:09:01 -0000, Chris Wilson
<chris@formula3.freeserve.co.uk> wrote:
> Error 651 under NT4 SP6, "Your modem (or other connecting device) has
> reported a fault). Dialling in by phone shows a connection and I can
> hear the warbling from Demons machine.
I used to get that sort of problem when the modem had "blacklisted" a
Demon dial-up number. I don't know if the ISDN card you have supports
that "feature", but it might be worth looking up in the documentation
(or even trying one of the other ISDN numbers (0845 2121667, 0845
2120667, 0845 2125033 & 0844 041 6672 (depending on which type of
account you have; there are others too))).
--
Simon <simon@no-dns-yet.org.uk> **** GPG: F4A23C69
"We demand rigidly defined areas of doubt and uncertainty."
- Douglas Adams
Re: Error 651, only to Demon though?
Author: Chris Wilson
Date: Sat, 29 Nov 2003 15:04
Date: Sat, 29 Nov 2003 15:04
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In article <slrnbsfuh8.vuk.usenet@dustpuppy.no-dns-yet.org.uk>,
usenet@no-dns-yet.org.uk says...
> On Sat, 29 Nov 2003 00:09:01 -0000, Chris Wilson
> <chris@formula3.freeserve.co.uk> wrote:
> > Error 651 under NT4 SP6, "Your modem (or other connecting device) has
> > reported a fault). Dialling in by phone shows a connection and I can
> > hear the warbling from Demons machine.
>
> I used to get that sort of problem when the modem had "blacklisted" a
> Demon dial-up number. I don't know if the ISDN card you have supports
> that "feature", but it might be worth looking up in the documentation
> (or even trying one of the other ISDN numbers (0845 2121667, 0845
> 2120667, 0845 2125033 & 0844 041 6672 (depending on which type of
> account you have; there are others too))).
I cannot see any black listing stuff, in either card. I have also
diligently tried all the numbers, on both machines, still no sign of a
connection.... Don't suppose anyone has any other ideas? At the moment my
Demon account is pretty much hamstrung!
Thanks for the ideas.
--
Best Regards,
Chris.
Re: Error 651, only to Demon though?
Author: Dave Liquorice
Date: Sat, 29 Nov 2003 17:16
Date: Sat, 29 Nov 2003 17:16
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On Sat, 29 Nov 2003 01:26:53 -0000, Chris Wilson wrote: > I haven't, don't I actually have to be dialled in via Demon to do > that? I think you can do it over the web. > Anyway, that's the least of my worries, he's welcome to read all the > Spam I seem to get :-) It's not so much the incoming but the outgoing that is the potential problem. > What about the ISDN "type" options, it's set to Euro ISDN, that's > correct AFAIK? Should be, how about authentication method? PAP, CHAP, MSCRAP etc -- Cheers new5pam@howhill.com Dave. pam is missing e-mail
Re: Error 651, only to Demon though?
Author: Tony
Date: Sat, 29 Nov 2003 19:32
Date: Sat, 29 Nov 2003 19:32
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Chris Wilson wrote on Sat, 29 Nov 2003 at 15:04:35: [snip] >I cannot see any black listing stuff, in either card. I have also >diligently tried all the numbers, on both machines, still no sign of a >connection.... Don't suppose anyone has any other ideas? At the moment my >Demon account is pretty much hamstrung! For further ideas, have you browsed through web pages that mention the problem, e.g. as listed in <http://www.google.co.uk/search?as_q=+RAS&num=50&hl=en&ie=UTF-8&oe=UTF-8& btnG=Google+Search&as_epq=Error+651+&as_oq=&as_eq=&lr=lang_en&as_ft=i&as_ filetype=&as_qdr=all&as_occt=any&as_dt=i&as_sitesearch=&safe=images> ? Obtaining more error information by using Hyperterminal sounds like a good idea - e.g. <http://www.monster-isp.com/html/dun_error/hyperterminal.htm>. -- Tony <newsreply001@hotair.demon.co.uk>
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