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Thread View: demon.service.isdn
7 messages
7 total messages Started by Chris Wilson Sat, 29 Nov 2003 00:09
Error 651, only to Demon though?
#385
Author: Chris Wilson
Date: Sat, 29 Nov 2003 00:09
33 lines
2454 bytes
I have 2 PC's, one I have had for years, another brand new today. The old 
machine used to connect via ISDN2 at our old house with no trouble at 
all. We moved to Shropshire and I got a Home Highway line in. The same PC 
and same internal PCI ISDN card would not connect to Demon, but connects 
fine to my Freeserve account and has tested fine to BT and Blueyonder 
accounts. Demon support tried all sorts of suggestions, I have deleted 
connectoids time and again and recreated, altered my working Freeserve 
one, blah blah. No joy. Error 651 under NT4 SP6, "Your modem (or other 
connecting device) has reported a fault). Dialling in by phone shows a 
connection and I can hear the warbling from Demons machine. After a few 
weeks of aggravation I forgot about things, got my Demon mail via 
Freeserve and POP3 and put it down to a flakey card..

I have just got a brand new PC, no parts are from the old one, and the 
ISDN card is a different make with different drivers.  It runs Windows 
2000 Professional, SP4, and I was sure my connection problems would be 
over. Hell, if I don't get EXACTLY the same problem, the machine will not 
connect at all. I spent 45 minutes with a most helpful support staff 
member the night before last, and he too was at a loss as to what was 
wrong. He even tried dialling in from a machine and ISDN line at Demon, 
using my user name and password, and he said he could connect fine.

Any ideas at all what could be wrong? It's now getting very frustrating 
indeed! ;-)

Thanks.

-- 


-- 
Best Regards,
          Chris.
Re: Error 651, only to Demon though?
#386
Author: Dave Liquorice
Date: Sat, 29 Nov 2003 00:38
27 lines
2034 bytes
On Sat, 29 Nov 2003 00:09:01 -0000, Chris Wilson wrote:

> We moved to Shropshire and I got a Home Highway line in.

You have made sure that BT have enabled the digital side of your 
Highway box? Did they have to come and install the new box with four 
sockets or was it already there?

This is apart from other "user" problems like a duff lead or using the 
wrong sockets or phone numbers. It might be worth a check of the 
switches on the Highway box.

> Dialling in by phone shows a connection and I can hear the warbling 
> from Demons machine.

Are you sure you are calling the ISDN numbers not the analogue ones? 
End in 7 rather than 6.

> He even tried dialling in from a machine and ISDN line at Demon, 
> using my user name and password, and he said he could connect fine.

<Cough> I hope you have since changed your password... OK Demon 
employee, blah, trust, blah, blah, but...

-- 
Cheers                                              new5pam@howhill.com
Dave.                                             pam is missing e-mail
Re: Error 651, only to Demon though?
#387
Author: Chris Wilson
Date: Sat, 29 Nov 2003 01:26
51 lines
2757 bytes
In article <nyyfbegfubjuvyypbz.hp3mbf0.pminews@192.168.8.1>, 
newspam@howhill.com says...
> On Sat, 29 Nov 2003 00:09:01 -0000, Chris Wilson wrote:
> 
> > We moved to Shropshire and I got a Home Highway line in.
> 
> You have made sure that BT have enabled the digital side of your 
> Highway box? Did they have to come and install the new box with four 
> sockets or was it already there?

They installed a new socket and tested the thing only last month. Surely 
if it connects via ISDN to Freeserve it must be working digitally?
 
> This is apart from other "user" problems like a duff lead or using the 
> wrong sockets or phone numbers. It might be worth a check of the 
> switches on the Highway box.

Using either the new lead or the old one, and trying both sockets, same 
problem. Phone number triple checked and verified by Demons support guy. 
Ends in "7"
> 
> > Dialling in by phone shows a connection and I can hear the warbling 
> > from Demons machine.
> 
> Are you sure you are calling the ISDN numbers not the analogue ones? 
> End in 7 rather than 6.

Definitely the ISDN one!
> 
> > He even tried dialling in from a machine and ISDN line at Demon, 
> > using my user name and password, and he said he could connect fine.
> 
> <Cough> I hope you have since changed your password... OK Demon 
> employee, blah, trust, blah, blah, but...

I haven't, don't I actually have to be dialled in via Demon to do that? 
Anyway, that's the least of my worries, he's welcome to read all the Spam 
I seem to get :-)


Thanks for your help Dave, any other ideas?

What about the ISDN "type" options, it's set to Euro ISDN, that's correct 
AFAIK? 

-- 



Best Regards,
          Chris.
Re: Error 651, only to Demon though?
#388
Author: Simon
Date: Sat, 29 Nov 2003 01:45
18 lines
1786 bytes
On Sat, 29 Nov 2003 00:09:01 -0000, Chris Wilson
<chris@formula3.freeserve.co.uk> wrote:
> Error 651 under NT4 SP6, "Your modem (or other connecting device) has
> reported a fault). Dialling in by phone shows a connection and I can
> hear the warbling from Demons machine.

I used to get that sort of problem when the modem had "blacklisted" a
Demon dial-up number.  I don't know if the ISDN card you have supports
that "feature", but it might be worth looking up in the documentation
(or even trying one of the other ISDN numbers (0845 2121667, 0845
2120667, 0845 2125033 & 0844 041 6672 (depending on which type of
account you have; there are others too))).


-- 
    Simon <simon@no-dns-yet.org.uk> **** GPG: F4A23C69
 "We demand rigidly defined areas of doubt and uncertainty."
                       - Douglas Adams
Re: Error 651, only to Demon though?
#389
Author: Chris Wilson
Date: Sat, 29 Nov 2003 15:04
28 lines
2102 bytes
In article <slrnbsfuh8.vuk.usenet@dustpuppy.no-dns-yet.org.uk>, 
usenet@no-dns-yet.org.uk says...
> On Sat, 29 Nov 2003 00:09:01 -0000, Chris Wilson
> <chris@formula3.freeserve.co.uk> wrote:
> > Error 651 under NT4 SP6, "Your modem (or other connecting device) has
> > reported a fault). Dialling in by phone shows a connection and I can
> > hear the warbling from Demons machine.
> 
> I used to get that sort of problem when the modem had "blacklisted" a
> Demon dial-up number.  I don't know if the ISDN card you have supports
> that "feature", but it might be worth looking up in the documentation
> (or even trying one of the other ISDN numbers (0845 2121667, 0845
> 2120667, 0845 2125033 & 0844 041 6672 (depending on which type of
> account you have; there are others too))).

I cannot see any black listing stuff, in either card. I have also 
diligently tried all the numbers, on both machines, still no sign of a 
connection.... Don't suppose anyone has any other ideas? At the moment my 
Demon account is pretty much hamstrung!

Thanks for the ideas.

-- 



Best Regards,
          Chris.
Re: Error 651, only to Demon though?
#390
Author: Dave Liquorice
Date: Sat, 29 Nov 2003 17:16
21 lines
1740 bytes
On Sat, 29 Nov 2003 01:26:53 -0000, Chris Wilson wrote:

> I haven't, don't I actually have to be dialled in via Demon to do 
> that? 

I think you can do it over the web.

> Anyway, that's the least of my worries, he's welcome to read all the 
> Spam I seem to get :-)

It's not so much the incoming but the outgoing that is the potential 
problem.

> What about the ISDN "type" options, it's set to Euro ISDN, that's 
> correct AFAIK? 

Should be, how about authentication method? PAP, CHAP, MSCRAP etc 

-- 
Cheers                                              new5pam@howhill.com
Dave.                                             pam is missing e-mail
Re: Error 651, only to Demon though?
#391
Author: Tony
Date: Sat, 29 Nov 2003 19:32
22 lines
1993 bytes
Chris Wilson wrote on Sat, 29 Nov 2003 at 15:04:35:

[snip]

>I cannot see any black listing stuff, in either card. I have also
>diligently tried all the numbers, on both machines, still no sign of a
>connection.... Don't suppose anyone has any other ideas? At the moment my
>Demon account is pretty much hamstrung!

For further ideas, have you browsed through web pages that mention the 
problem, e.g. as listed in 
<http://www.google.co.uk/search?as_q=+RAS&num=50&hl=en&ie=UTF-8&oe=UTF-8&
btnG=Google+Search&as_epq=Error+651+&as_oq=&as_eq=&lr=lang_en&as_ft=i&as_
filetype=&as_qdr=all&as_occt=any&as_dt=i&as_sitesearch=&safe=images> ?

Obtaining more error information by using Hyperterminal sounds like a 
good idea - e.g. 
<http://www.monster-isp.com/html/dun_error/hyperterminal.htm>.

-- 
Tony
<newsreply001@hotair.demon.co.uk>
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