🚀 go-pugleaf

Demon E-Mail Not working yet again!!!!!!!!!!



From: Mail Delivery System <Mailer-Daemon@post.mail.demon.net>
To: mike@kamtek.demon.co.uk
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Date: Mon, 3 Aug 1998 14:02:27 +0000

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Date: Mon, 3 Aug 1998 14:51:12 +0100
To: Mr Mathews <rmathews@demon>
From: "M. Whalley" <mike@kamtek.demon.co.uk>
Subject: A response appreciated

Mr. Mathews

This e-mail has been in your system since the 21st June 1998......

To date no reply/response.....


Mr. Roy  Bliss

Managing Director Demon Internet

Dear Mr. Bliss

I am one of many people called a customer whom it would seem Demon regard
as being a nuisance......

In thirty five years of being in business I can honestly say that I have
never experienced such indifferent attitudes from your Sales and Support
teams a statement of fact supported by Senior Management from BT

Needless to say I have had numerous problems with Demon Internet and
obtaining a response or satisfactory explanations are lacking detail when
supplied....Or as is the usual case never responded to....the typical
tactic being to plug you into music for up to an hour in the hope you will
go away....

These issues finally came to head on Sunday 21st June when I used the Net....

But according to your company I never used the Net this day no records of
my logging in or off I never connected that day this is what your Mr J
Radford told me the early hours of Monday morning......Sorry sir you never
connected on Sunday no records after I sent full activity log he said
someone would look into this and contact me next day....

Needless to say nobody contacted me and I will not dwell the promises
easily made by your staff but rarely acted on suffice it to say after a
further 2 hours of telephone calls speaking to all barring the cleaner  on
Monday I have zero progress not even the slightest whiff of an apology just
arrogance shown.....

I have a simple mind all I seek is a logical explanation ....

1. I connect at 4800 kbs within a minute I connect at 33600 kbps your
people blame my computer they say its my settings but they are your
settings not mine.....
Another favourite what are you using.....sorry sir nothing whatsoever to do
with our equipment or lines they are the finest in the world sir its your
crap equipment is the implied suggestion they are usually lost for words
when equipment specification is given.....

2. BT have checked the line from home to the exchange to the cable bridge
33600 kbps every time then its over to Demon why suddenly 4800 kbps or 7600
kbps or 21000 kbps I have no control on the lines Demon uses nor does BT
all they can is ensure they have there bit right but are Demon man enough
to say this no they shift the blame to the customer....Demon are never at
fault we are the greatest thing since bread we can never be wrong....

3. A standard reply check your settings....How do I change my settings in
under a minute to alter connection speeds what do I do to change them
to???? Never got an answer to this......I have full detailed logs of
connections made supporting these connections....

4. How do I get a no response (not to be confused with engaged thats a
separate issue) from server error not once or twice but 100's  of times
the pattern is the same within a minute I connect eventually love it a
minimum call rate applied traffic utilization 120%  when I done nothing
other than press a mouse button BT have taken issues with you and they to
met the same indifferent attitudes from your staff in fact one deliberately
misled BT...

5. Back to Sunday 21st June...I am a simple sort of person I am awaiting a
file...I connect to my e-mail many times over the day to see if this has
been delivered...eventually I connect and start to collect this file after
some 20 mins I am disconnected no response from the remote side I reconnect
the same happens again after some 37 mins.....I contact support no sir we
do not have your file I ask where is my file we do not have it.....you have
to have it sir....if I had it would I ringing you asking you for it???
How do you know I have it??  According to your records I never connected
yes sir quite right I will have to get someone ring you tomorrow back to
the start do not pass go and jump on Zebbidies magic roundabout .....

6. Simple question where is my file....why was I terminated by your server
when downloading an important file which I been waiting for.....

After several hours on the telephone we don't have your file sir what
equipment are you using which e-mail package are you using does this sound
familiar....

No doubt the easiest solution is for you to pull the plug which I have no
doubt you will do this threat has already been made by your staff
indirectly on more than one occasion...be assured threats or implied
threats do not worry me...

Changing ISP's is a problem as you are no doubt aware....And in the past
there has been no real competition now there is and this is increasing by
the day the lesson I have learned from my e[erience of Demon is to exclude
your e-mail address from all company stationary other than a "stick on
label" and tell all your customers the real reasons behind your change of
address...

I do not want hassle and problems....When I moved to Demon I was assured I
was joining a professional organisation what I was not told it takes days
for a response from support....the telephone line connection to support is
a joke and the technical knowledge is lacking I asked specifically have you
the staff for Apple Mac's  yes was the reply this again proved an easily
made promise of services second to none but lacking in substance.....

On this note I will close allowing a reasonable time for response but
knowing your procedures I will have some minion reply and the merry go
round will commence yet again ........

yours sincerely

M. Whalley

peace and happiness is a state of mind....

mike@kamtek.demon.co.uk