Help! Can't install

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2 total messages Started by cash-online Sun, 13 Sep 1998 00:00

#645

Author: cash-online
Date: Sun, 13 Sep 1998 00:00

30 lines
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Hello!

In case your wondering, cash-online is the domain name of Community
Accountancy Self Help (CASH) - a west London based charity that works to

empower voluntary organisations with financial skills. We provide
financial and management training to other charities.

We've been running Netscape Communicator on a PowerPC (Power Macintosh
4400/160) with few if any problems - the composer crashes a lot, but in
response we just save frequently.

The real problem is with Internet Explorer and a host of other
applications: IRC and ICQ - among others - which freeze within a minute
or so of starting up. Our ISP - K-WEB - suggested updating from 7.5.3 to

7.5.5. Great, but we get this message at the start of the installation:

'This installer will only update System 7.5.3 on non-powerBook 1400
Computers'

Fantastic, but the computer is a desk-top! The installer was downloaded
from Apple's UK site. The problem is getting pressing as we need 7.5.5
to use PageMill 3 to design our web site.

If anyone knows what this is about and how we can get round this problem

we'd be very grateful.

Tony

Re: Help! Can't install

#647

Author: Mark Etherington
Date: Mon, 14 Sep 1998 00:00

43 lines
2496 bytes

cash-online <tony@cash-online.org.uk> wrote:

> We've been running Netscape Communicator on a PowerPC (Power Macintosh
> 4400/160) with few if any problems - the composer crashes a lot, but in
> response we just save frequently.
> 
> The real problem is with Internet Explorer and a host of other
> applications: IRC and ICQ - among others - which freeze within a minute
> or so of starting up. Our ISP - K-WEB - suggested updating from 7.5.3 to
> 
> 7.5.5. Great, but we get this message at the start of the installation:
> 
> 'This installer will only update System 7.5.3 on non-powerBook 1400
> Computers'
> 
> Fantastic, but the computer is a desk-top! The installer was downloaded
> from Apple's UK site. The problem is getting pressing as we need 7.5.5
> to use PageMill 3 to design our web site.
> 
> If anyone knows what this is about and how we can get round this problem
> we'd be very grateful.

Often it is best to do a 'clean install', rather than patch a System
file that has been in use for a while. I would suggest that you obtain a
copy of 7.6.1 (available cheaply) or System 8.1 (available for a little
more) and do a clean install i.e. create an entirely new System folder.

If you are unable/unwilling to buy 7.6.1 or 8.1, I suggest you reinstall
your System software (7.5.3) creating a completely new System folder,
then update that to 7.5.5. If there is a application called Drive Setup
that comes with 7.5.5, make sure you run it and use the Update Drivers
function to update your disk drivers - this can be the source of some
problems when updating System software.

Running Norton Utilites or Disk First Aid over your disk may reveal some
problems and correct them. If none of these things work you may have
some dodgy RAM - let us know how you get on!

HTH

-- 
Mark Etherington @ London UK
mark@roxley.demon.co.uk

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