🚀 go-pugleaf

Re:<NkT56XBvAhS0EwrY@on-the-train.demon.co.uk>
On Sun, 19 Oct 1997, Clive D.W. Feather wrote:

>Yes. But the "I haven't change it" thing surfaced. Perhaps Malcolm and I
>weren't totally clear at explaining that that was what we were trying to
>dispel.

I understand your examples perfectly - I have simply pointed out that
they all rely on some out of spec user equipment to make the point.
This may or may not be the case - indeed, Demon's equipment may prove to
be out of spec.

>>If it bears no relevance, then yes, it was a cute example, but an
>>extreme waste of time and probably one of many examples that you could
>>have given that also aren't relevant.
>
>*NO*
>
>Certain posters in this group seem to take the view that any change in
>behaviour *must* be Demon's fault "because I haven't changed anything".
>Perhaps we shouldn't be so ready to pounce on it, but it is a hassle for
>our staff to deal with.

Aggh!  I **KNOW** that, but the examples show out of spec user
equipment.  If they're out of spec then it's no wonder that your
equipment may not cover them at some point.  My point is simply that if
this example proves to be relevant to 3400 users then they will have
some redress against Motorola.  Yes, it's a valid example but one which
only demonstrates how out of spec equipment can suddenly fail to work
through no action of the customer AND be the customer's fault.

People seem to think that I am saying that you are saying that 3400s are
out of spec.  I am not.  I am making it quite clear what this example
implies if it is shown to be relevant to 3400 users.

>Now, it's been made clear several times in this thread that:
>- at this point no-one knows why the 3400 is having problems with the
>  TNTs;

Agreed.

>- there have been previous instances where customer modems have had
>  problems with ISP equipment because the former were out-of-spec and
                               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>  the latter had changed;

Agreed (and which is all I have been saying).

>- no-one is yet sure why these problems are happening.

Agreed.

>Can we drop it now ?

Please.

-- 
Chris Lawrence, Liverpool, UK - http://www.spacetime.demon.co.uk/
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