🚀 go-pugleaf

On 13 Jan 1997 18:06:47 GMT, michael@seg.co.uk (SEG Communications,
London) wrote:

>In article <01bbff46$308f1e60$9b2270c2@peterb.dircon.co.uk>, 
>peterb@dircon.co.uk (peterb) whinged :
>
>>>I feel that this offer should be made available to us too!
>
>Peter,
>
>With respect.....
>
>Other than sour grapes :-), you don't actually
>offer any justification or evidence for the unfairness
>that you alledge. USR are a commercial company,
>they can do what they like - you didn't know X2
>would even exist when you bought the modem so
>it's not as if they've broken a promise.
>
>If they want to charge you for the upgrade, then 
>that's up to them - it might be upsetting, but it's
>not 'unfair' or 'shabby' and you have no right to
>'demand' anything or throw a tantrum :-) nor can
>you claim to 'deserve' the upgrade.
>
>The US Courier is different from the UK one anyway; the
>US X2 system will not work in the UK - they have to
>do much work to make X2 work in the UK, and for a 
>market a fraction of the size of the North American one.
>
>>> After all we pay premiums prices for their modems in the UK
>
>You don't pay a premium. Do you mean that you paid
>more in the UK than an American would have done for
>the equivalent model in the US ?  That is probably true,
>but that is entirely understandable if you consider
>the economics of trading in the two places.
>
>Now, I certainly hope that ALL Courier owners will get
>the upgrade free - so don't get me wrong - and all Couriers
>bought after 16th September 1996 WILL get a free
>upgrade, but that is down to USR's desire to generate 
>good-will, keep people happy and to make X2 an 
>established 'standard' ASAP, not because they have
>any moral duty to do so, so by all means ASK things
>of USR, but don't 'demand' them.
>
>If you want to attack someone, have a go at Sage who
>have been selling accounting software for the last
>few YEARS *knowing* that it will stop working
>properly on 1st Jan 2000 and they will demand 
>upgrade fees to provide a working version. Everyone
>has known that the millenium would happen for about
>the last 100 years, so I think Sage should have warned
>users, at the time of purchse that there will be ongoing
>costs for upgrading it later on..... :-)
>
>Regards, Michael.
>

I also bought a 33.6 Sportster in December, on the strength of the
www.usr.com site stating that I would be able to upgrade to x2
*free of charge*. There is certainly no mention on the web page of the
offer being restricted to the US.

Now I find that I'm going to have to pay for the upgrade. I only
bought when I did because of the purchase time limits stated on the
web page.

I am not at all happy about the way I've been mislead. I shall be
voicing my opinion to USR.

Doug Hughes