🚀 go-pugleaf

Paul Terry (paul@musonix.demon.co.uk) wrote:

> I wonder why it is that you find it so difficult to be pro-active in
> this way? Even if, at the end of the day, it is established that
> Motorola have got things wrong, I shall feel very much more confident
> facing them with hard stats rather than saying "x from Demon said I
> should run my car over the modem" or "y from Demon said there were not
> quite enough 'somethings' (but added he hadn't read the V.34 spec).

For the record I deliberately stated in the post where I referred
to 'somethings' that I was NOT referring to the Motorola problems,
(the jury is still out ...) but answering the question that was being
asked how it could be that Demon were not to blame for a users problem
when Demon had made the change.

It was *deliberately* an abstract example that had no relevance to
Motorola modems.

This is another example of staff postings, trying to show an
interest and demonstrate the issues involved being taken out of
consequence and used against the company.

And customers wonder why they are being told less and less about
what is goning on behind the scenes...

-- 
Malcolm S. Muir                                Demon Internet Ltd.
Sunderland                                     322 Regents Park Road
England                                        London N3 2QQ