🚀 go-pugleaf

In article <199710161904.UAA08263@jes.noc.nl.demon.net> Jim Segrave
wrote:

>And in the Netherlands, the summary given from experience with other
>prividers using a variety of servers: 
>
>Q. What do I do with a Motorola 3400 modem?
>A. Put it in front of your car and run over it.

Why? They work perfectly well on the Colt ROMP. Or do you mean you have
now installed TNTs in the Netherlands?  :-(

Jim, I have no problem in accepting that Motorola 3400's may not meet
the published specs that they claim to meet. If that is the case, there
is only minor aggravation since they come with a two-year warranty (so
the vast proportion are likely still to be under that warranty, as it is
not that old a modem). But at the moment, the "evidence" of a couple of
members of staff making sly digs at Motorola is not, IMO, going to carry
much weight with Trading Standards Officers or Motorola themselves (they
who took USR to court, IIRC).

OTOH, Peter Galbavy has been doing *absolutely stirling work*, not only
reassuring Motorola users in demon.service, but carrying out one-to-one
tests tonight on the other TNT problem ("packet loss"), for those of us
who have two telephone lines. OK, my Motorola had to stay on line for a
time tonight receiving no packets from Demon and running up the phone
bill while Ascend investigated. Who cares? At least I see a member of
Demon staff trying very hard to try to resolve one TNT problem, rather
than just sneering at the modems customers have bought.

I wonder why it is that you find it so difficult to be pro-active in
this way? Even if, at the end of the day, it is established that
Motorola have got things wrong, I shall feel very much more confident
facing them with hard stats rather than saying "x from Demon said I
should run my car over the modem" or "y from Demon said there were not
quite enough 'somethings' (but added he hadn't read the V.34 spec).

(I really wasn't going to add to this thread after Clive's extraordinary
rant, but I really do object to this campaign of sneer and inuendo from
certain Demon staff who find it impossible to produce any factual
evidence). To me it smacks only too much of trying to establish in
customers' minds that they have bought the wrong modem ... so, if only
they could be persuaded to realise their mistake, Demon might no longer
have to harangue Ascend.

-- 
Paul