🚀 go-pugleaf

In article <B06BBC959668CFFFD@petermc.demon.co.uk>, Peter McDermott
<news@petermc.demon.co.uk> writes
>In article <I9whREAW0QR0EwjB@peaksys.demon.co.uk>,
>Roger Barker <roger@peaksys.demon.co.uk> wrote:
[snip]
>>I must confess that "robust public discourse with the staff and
>>directors" ranks well down my list of desirable features for an iSp. 
>
>I suppose there will always be those who would rather be kept
>in the dark that have as much information as possible.

Being kept in the dark is exactly what I don't want, but what is
happening now is that everyone is being kept in the dark unless they
subscribe to this ng, because the proper communications channels are
ineffective. Demon.announce ("the moderated newsgroup where Demon make
announcements on problems being experienced...") is used for little more
than telling us about the weekly routine maintenance and for announcing
new services. The help desk always seem to be "unaware" of problems that
dozens of people are complaining of in this ng - and problems which
Demon personnel are admitting exist.

That's not giving us "as much information as possible", it's crap
customer communications.

>>On the other hand, the provision of a *reliable and stable* Service 
>>ranks very highly...
>
>Well, you obviously feel that you've been getting that. Otherwise,
>you wouldn't be here, would you?

The fact that I'm here is in no way an endorsement of Demon's service.
I've been a Demon customer for several years, and a lot of people have
my email address. To change to another isp would be a real nuisance,
more of a nuisance than the current poor service. I expect the same
applies to quite a lot of Demon's customers.

-- 
Roger Barker      roger@peaksys.demon.co.uk
Boston, UK        "Be tolerant of everything, except for intolerance!"