🚀 go-pugleaf

In article <NVogbCA3woR0Ewh0@peaksys.demon.co.uk>,
Roger Barker <roger@peaksys.demon.co.uk> wrote:

>n article <B06BBC959668CFFFD@petermc.demon.co.uk>, Peter McDermott
><news@petermc.demon.co.uk> writes
>>In article <I9whREAW0QR0EwjB@peaksys.demon.co.uk>,
>>Roger Barker <roger@peaksys.demon.co.uk> wrote:
>[snip]
>>>I must confess that "robust public discourse with the staff and
>>>directors" ranks well down my list of desirable features for an iSp. 
>>
>>I suppose there will always be those who would rather be kept
>>in the dark that have as much information as possible.
>
>Being kept in the dark is exactly what I don't want, but what is
>happening now is that everyone is being kept in the dark unless they
>subscribe to this ng, because the proper communications channels are
>ineffective. 

Well, this is cross-posted to three newsgroups. If you're having a
problem with either your modem or the service, logic dictates that
one of those places might be a good place to begin looking for
information.

>Demon.announce ("the moderated newsgroup where Demon make
>announcements on problems being experienced...") is used for little more
>than telling us about the weekly routine maintenance and for announcing
>new services. 

I'm sure you've been here long enough now to know that 
demon.announce is *not* used to announce "problems being 
experienced" - at least, not until those problems have 
been identified and fixed. Maybe it should be, but it 
never has been in the past, so I'm not sure why you'd 
expect them to start now.

Perhaps you're aware of another ISP that has a newsgroup
that they use to announce the faults that their customers
are experiencing? If so, I'd be very interested to know 
which one it might be.

>The help desk always seem to be "unaware" of problems that
>dozens of people are complaining of in this ng - and problems which
>Demon personnel are admitting exist.

I think that this *is* a valid complaint. Communication inside
Demon does seem seriously flawed, and as a consequence, the
information that customers get does suffer. Which is precisely
why I read demon.service. At least here you get people who 
should know what's going on, and if they don't are in a position
to find out. And in the main, they *will* respond to questions,
though I appreciate that sometimes the answers people get might
not be the ones that they want to hear. Personally, that's one
of the reasons I like Demon.

>That's not giving us "as much information as possible", it's crap
>customer communications.

I didn't say they "give us" as much as possible. What I said
was that because senior staff post here, it's possible to get 
as much as possible. Of course, if your idea of good customer
communications is a bunch of arselickers who still actually 
don't tell you anything, I'm sure there are any number of other
ISPs that will meet your needs more adequately.