🚀 go-pugleaf

In article <199710162059.VAA08716@jes.noc.nl.demon.net>, Jim Segrave
<jes@demon.net> writes

>... It may be a combination of a lot of things, from line quality,
>time of day, load on the Demon's sytems, the software running on the
>customer's equipment, there's a long list and almost every item has
>appeared in one form or another over the time I've been with
>Demon. Sadly, far too many people use somewhat flawed logic to conclude
>that the problem must lie at our end and it is thus our duty to solve
>it.

It is absolutely your duty to solve it. We used to received a relatively
trouble free service (for which we pay) until you upgraded your
equipment - then the problems started. Therefore it is your obligation
to solve it or face losing paying customers.

I don't expect to have to change my telephone every time my telephone
service provider makes a change at the Exchange. So why should I have to
replace my modem?

I'm not interested in the technical minutiae of the problem - all I want
is a service that allows me to get on with carrying out my core
business. Stop dodging the issue here.


Alex Hardisty
PQM Consultants, Suite C, 17 Moor Street, Chepstow, NP6 5DB, UK
tel: +44 1291 626 180 / fax: +44 1291 626 190
email: alex@pqm-cons.demon.co.uk www: http://www.pqm-cons.demon.co.uk/