🚀 go-pugleaf

Re:<3447c9ac.0@muir-et2.staff.demon.net>
On Fri, 17 Oct 1997, Malcolm Muir wrote:

>A direct question was asked. 'How can it be possible for it to be
>the users problem when Demon change something and it no longer
>works' (or similar).

True...

>The examples that followed were an example of such a possibility.

True...

Now, try and follow this.  That original question was asked in response
to the 3400 issue.  The examples that followed showing ranges and
standards as arrows, or referred to "somethings", and described a range
which was required by a standard.  Then it described your equipment
encompassing that range, and a modem operating outside the standard
range but within the range of your equipment.  Then it described some
new equipment which still encompassed the standards range but which no
longer covered the modem.

In each example, the problem of non-coverage arises because the modem is
not in the standard range and hence is not required to be covered by
your equipment, although it may have been in the past.

Now this is a fine example of some situation regarding out of spec
modems but is it relevant to the problem being seen by 3400 users?  You
say that it is an example of how things can change at Demon's end and it
still be the user's problem, but this example requires the user to have
out of spec equipment.  If the user's equipment was not out of spec then
your all-encompassing range would cover it.

Do you not agree with that?  If not, have a look at the examples and
note how the asterisk representing the users modem is not within the
range that describes the standard (or read the example with "somethings"
again).  If you still don't agree that these examples show the users
modem to be out of spec then I would appreciate an explanation of why
you don't.

The original question was asked in direct response to implications that
3400s were the "most troublesome" modems and the like.  By using your
examples, the implication is that this problem bears relevance to the
problems that 3400 users are now experiencing.  If it does bear
relevance then it suggests that the 3400 is out of spec, as per above.
If it bears no relevance, then yes, it was a cute example, but an
extreme waste of time and probably one of many examples that you could
have given that also aren't relevant.

>Conspiracy theories than took over.

Honest communication isn't a strong point with Demon.

** To respond via email, please replace 'news' with 'cml'
-- 
Chris Lawrence, Liverpool, UK  -==-  http://www.spacetime.demon.co.uk/
"Oh, I'm sorry, did I break your concentration?"