🚀 go-pugleaf

In article <876816230.0027317.0@office.demon.net>  wrote:

><mood=bad>

I think many Motorola 3400 owners who use Demon may sympathise with you.

>Clive has not said "tough luck customers". 

No, and I very much hope that something positive will be done for those
affected. But at the moment I see him making a lot of suggestions that a
certain very popular modem may be out of spec. This could well be true,
but I purchased mine on the strength of the review in Demon Dispatches
(quoted earlier in the thread) "Connecting to Demon Internet was
trouble-free using the Motorola" ...

What I am hoping is that Demon (and all of the other ISPs affected) are
putting pressure on Ascend to reconfigure their spec so that the
customers of ISPs with TNTs can achieve satisfactory connection.

I would guess that this, is fact, happening but cannot be discussed in
public - but the result is then a rather one-sided picture coming from
office.demon.net. Still, any success/failure/delay in rolling out TNTs
on the Colt ROMP next Monday will probably be enlightening.

>Perhaps your reading skills need
>training.
>
>Don't you mean "customer service skills" anyway,

In view of the above quote, yes.

>"I have just put leaded petrol in my new car and wrecked the catalytic
>converter. This is clearly Shell's fault and I want to know what they're
>going to do about it."

*sigh* My car's instructions clearly state "do not use leaded petrol".
So where do Demon say something similar about the Motorola 3400 ?  Read
again the quote from Dispatches 3 and ponder what ordinary users are
supposed to make of it.

<snip>

>This is
>demon.service - "robust" - not Customer Services.

I am reading this, and replying to it, in demon.ip.support.

-- 
Paul