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Article #22744

Help with Word/W98 problem

#22744
From: paul b
Date: Wed, 10 May 2000 00:00
47 lines
2263 bytes
Hi

I hope someone can throw some light of a serious problem which has just
happened on one of my office PCs. Although it only occurs with Word and
Publisher, I have a feeling it's an o/s problem and not specifically a
Word one.

System:         Celeron 500, 128Mb SDRAM, W98SE

Running Dr Solomons Anti Virus toolkit, updated this morning (my first
thought was that my system had a virus!)

I have been using Word 95, Word 97 and Word 2000 on the above system
without any problems for some time now (basically because some of my
clients send me files which need to be processed using Word macros, some
of which will only operate successfully in their own version of Word).

Today, when launching Word 95 I got an error message as follows:

"Winword caused a GPF in module ATM32.DLL at 0007:0000643i" followed by
lots of numbers.

Launching both Word 97 and Word 2000 gave the following error message:

"Winword caused a GPF in module ATM32.DLL at 0007:0000643d" followed by
lots of numbers.

As ATM32.DLL seems to be an Adobe Type Manager DLL I turned off ATM, but
still got the error messages, although this time pointing to a different
file.

Excel and Frontpage are unaffected, both load and run without any
problems.

So I uninstalled all the Office Suites, rebooted, and installed them all
again from scratch, but with the same result

So I uninstalled them again, and re-installed Windows 98, then re-
installed all the Office Suites, but got exactly the same problem.

Before I take the drastic step of re-formatting my hard disk, anyone
have any suggestions?

Thanks in advance.
-- 
Paul B
                Go Johnny Go
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From: paul b <paul@thunderbird-sport.freeserve.co.uk>
Subject: Help with Word/W98 problem
Date: 2000/05/10
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