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Article #57

Re: Problem with Choice (now, Insight), Worksop

#57
From: Chris Cooper
Date: Sat, 12 Sep 1998 00:00
49 lines
2805 bytes
I've heard of many problems with them including CD writers that are infact
are just readers.(traxdata)

Pay the extra and by local where you can at least vist them!!!!

csm@*xenty.demon.co.uk wrote in message
<35f5dcfc.942280@news.demon.co.uk>...
>On 30 Aug 1998 15:50:23 GMT,
>gadget@chloe.girl-power.hayley.demon.co.uk (David Justin Roberts)
>wrote:
>
>>Brendan Heading (brendan@heading.demon.co.uk) wrote:
>>:
>>: >I wonder if anyone else has had taken legal action against Choice
>>: >and, if so, could we swop notes.
>>:
>>: No, but I do know that their aftersales is utterly abysmal. I'd steer
>>: clear, personally.
>>
>>Agreed, tried to get a HDD replaced that went faulty - 'we can't help you'
>
>I've lost a lot of faith in Choice, since they became Insight - I had
>a Pioneer CDROM go 'funny' on me after 5 months, phoned tech support,
>first person couldn't help (didn't want to?) so amazingly the phone
>went dead! - second person told me to ring Pioneer direct tried not a
>valid phone no., called back same tech guy, he gave me another number
>tried it and got someone HIGH up at Pioneer, who was very disgruntled
>that I should be calling him (My contract was with Choice etc. (I
>agreed!), but he said if I couldn't get any joy from them to go back
>to him)
>
>Couldn't get the same guy at tech support, so the third person I spoke
>to finally gave me an RMA.
>
>Checked with Insight, a week later to see what was happening... after
>be told to ring somebody else, I discovered the drive has been sent to
>the supplier, and wouldn't be back with Insight until 23/09/98 around
>a month after sending it back.
>
>I'm slightly peeved to say the least, and don't think I'll be dealing
>with them again.
>
>
>Craig.
>
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From: "Chris Cooper" <sydknee@bigfoot.com>
Subject: Re: Problem with Choice (now, Insight), Worksop
Date: 1998/09/12
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