🚀 go-pugleaf

In article <828878544snz@musicman.demon.co.uk>, Scott Mordecai
<scott@musicman.demon.co.uk> writes
>
>Does anyone have a name/number/address for the Trading Standards Authority?
>I really think Eclipse need investigating!
You can get it from Directory Enquiries - just ask for "Coventry Trading
Standards Officer".

And while we are on the subject of bad service:

G & D COMPUTING of Buntingford, Herts take some beating.

I have been trying to get a rebate in lieu of a hard drive they wouldn't
replace, since 18th December 1995.  Here's a copy of my last letter:

--------------------------------------------------------------------
G&D Computing             
1B Silkmead Farm Ind Estate        
Hare Street                                       
BUNTINGFORD                                       
Herts
SG9 0DX                  
                                                   2nd April 1996          
Dear Sir,

Further to my letters of 18th December 1995, 30th January 1996, 
11th March 1996 and numerous phone calls, I have still not received 
the refund of ukp135.13 for the faulty Hard drive I returned to you.

Unless I receive this amount by the end of this week I will be 
contacting the Hertfordshire Trading Standards officer, copying this 
letter over the Internet and taking action to recover the debt.

I list below the information relating to the problem:

At the beginning of November 1995 I ordered a new "Leading Edge"           
486DX-66" computer fitted with a Quantum 540Meg hard drive from you.        
I have a receipt for this, which I had to ask for later, dated 
15/12/95 for ukp650.88.

On 11th December 1995 I phoned you because I had discovered that the 
Quantum 540Meg hard drive supplied with the machine had over 7Megs of
"Bad Sectors" on it.  I was told to return it and a replacement would
be sent to me.

I phoned on 15/12/95 and was told a new Hard drive was being sent.

I received a replacement Fujitsu 540Meg hard drive on 16/12/95.

This, too had "Bad Blocks" on it and I phoned again on 18/12/96 and 
was told to return this also for a replacement.

I phoned again on 3/1/96 and was told a new drive would be checked 
out and sent to me.

I phoned again on 8/1/96 and was then told you had a problem getting 
the drives in but I should get one by the end of the week.

I phoned again on 22/1/96 and was told you still did not have any 540
drives in stock.

I phoned on 28/1/96 and agreed with "Jenny" that I could buy one myself 
as you could not get any and was to send you a copy of the Invoice.  

I bought a drive locally for ukp135.13 inc. VAT and agreed with Jenny 
that G&D would refund me with that amount.

On 30/1/96 I wrote to you again enclosing a copy of the Invoice for the 
540Meg hard drive that I had bought myself, asking for the refund.

I phoned again on 2/3/96 and spoke to someone who told me he would get 
"Jenny" to deal with the refund.

I wrote on 11/3/96 asking again for the sum of ukp135.13 to cover the
replacement drive.

I phoned yet again on 20/3/96 and was told that Jenny had since left 
the Company.  The man I spoke to said he would arrange for the money 
to be sent to me.

As of today I have received nothing.

It was bad enough being sent TWO faulty so-called "new" hard drives and 
I am less than pleased about having to spend time writing to you and 
ringing you up for three months to try and sort this out.

It has cost me a considerable amount in postage and numerous calls to
your answerphone and I will be expecting to recover an amount of over
ukp20 to compensate me for this expenditure.    

Yours Etc.
-------------------------------------------------------

Regrettably I had to do this as I said in my letter that I would.
I doubt if I will ever see my money but am going to contact Trading
Standards and do whatever else I can to recover it.

AVOID G & D COMPUTING

John
-- 
John Bennett
Cheddar      **To travel hopefully is a better thing than to arrive** 
Somerset UK                 (Robert Louis Stevenson)