🚀 go-pugleaf

ECLIPSE COMPUTERS IN COVENTRY ARE SHIT!!  PRICES ARE CHEAP BUT THE COMPANY
IS THE TURD OF THE DEVIL!!!!

Okay, now the longer version...

Bought Cyrix 5x86-100 from them.  All seemed fine.  Read that article about
fake cache.  Faxed Eclipse *five* times over a two week period - they never
responded.  Finally got through by phone (set modem to redial, picked up
phone when it actually rang) - bloke said even if I had fake cache, the
5x86 doesn't use it.  I emailed Cyrix - of course it uses cache, 256k
ideally.

Another several faxes to Eclipse, final one me getting very snotty indeed.
They phoned back 5 mins later....  okay they said, they cocked up.  They
were 'misinformed'...  yeah, right....  agreed to send back my m/b (plus
hard drive cradle which was playing up), plus cheque for 23 quid to have
upgrade to 256k cache.

Now this, I know, was real stupid of me...  one Monday I boxed up the m/b,
leaving RAM and CPU on-board.  Duh...  :( They said I would have it back
Thrusday, Friday at the latest.  Friday PM came - nothing.  Faxed them.  No
response.  Next Monday came, m/b was delivered, but with two rather obvious
omissions - no CPU and no RAM (and no hard drive cradle).  More of a
concern, there was a receipt for 23 quid for a Visa card transaction.
That's funny, I thought I sent them a cheque...

Okay, now I'm pissed....  faxed them a most non-friendly message...  they
called an amazing 2 minutes later!  "Oh, sorry" he said, "we hadn't had
time to open your returned box yet so my boss said to just send out a new
m/b...".  Okay, but what about CPU, RAM, and h.d.cradle?  "As I said, we
hadn't opened the box...."...  Okay, so what's the point of them giving me
a returns number, which they bring up on they're computer system, and see
precisely what's to be done.  "Oh, the screen only said about the cache
upgrade... we'll send out the CPU, RAM, and h.d.c. next day delivery".

Okay, but why, having agreed to send a cheque, did they debit my Visa card
without out my permission?  Isn't that kinda illegal?  "Well, we just got
your details up on screen... etc. etc."

BTW, sometimes their fax machine didn't answer calls.  The bloke actually
admitted to me a one point that they sometimes switch it off because they
can't handle the amount of calls/faxes that come through!

Is this company bad, or what?

Does anyone have a name/number/address for the Trading Standards Authority?
I really think Eclipse need investigating!

Cheers, thanks for listening!
--
 \|||/  Scott Mordecai                       /   A BAD DAY SKYDIVING
< o,o > Internet: scott@musicman.demon.co.uk \ IS BETTER THAN A GOOD DAY
  \_/   Compu$erve: 70374,2246               /         AT WORK