Re: Gateway2000 and Simply Computers any good?

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Article #71696

#71696

From: Tim Stannard
Date: Wed, 15 Nov 1995 00:00

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In article: <816184430.9016@openvms.demon.co.uk>  nigel@openvms.demon.co.uk 
(Nigel Barker) writes:
<SNIP>

> 
> Gateway's warranty is not as attractive as it appears. There are weasel 
words
> about "on-site repair at GW discretion". A colleague was stuck with a duff
> monitor that had to be returned to GW in Dublin at his expense instead of 
being
> fixed by the friendly field service engineer as had been his expectation.
> 
> Beware!

Off at a slight tangent here, I don't think it's unreasonable to include the 
discretion clause - there are some repairs that it is simply unwise to do on 
site. Monitor repairs being a good example - loads of high voltages kicking 
about etc.

This is why good on-site agreements include loan kit where a fix cannot be 
effected within the guarenteed period.

-- 
Tim Stannard - Ad Hoc Computing 01932 830572 / 0589 918184

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From: Tim Stannard <Tim@adhoc.demon.co.uk>
Subject: Re: Gateway2000 and Simply Computers any good?
Date: 1995/11/15
Message-ID: <270741052wnr@adhoc.demon.co.uk>
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