🚀 go-pugleaf

http://www.epinions.com/msg/sec_~forums/show_~threads/cat_id_~22/id_~10288/forum_id_~145/pp_~6#posts

Posted: Jun 26 '07

RE: PIECES OF TRASH

Ordered this scooter on O12/7/06 from www.rightwayatv.com

Received this ATV on 12/15/07 from Old Dominion freight.

Assembled the ATV on 12/16/07. Started it up and let is run for 20 minutes.

Hid the ATV from my son until Christmas Eve on 12/24/07. Could not start it at this time.
Had to jump start the ATV in order to get it running. Son rode the ATV approx. 2 hrs.

Next day 12/25/07 the ATV would not start at all. Tried for four hours working on it. Changed the spark plugs, changed gas checked all wiring. Had to keep battery charger on ATV in order to keep trying to start it.
After several hours the ATV started. Son rode it for 1 hr.

We left out of town until 12/30/07. Once we returned the ATV would not start. I bought two new spark plugs. Replaced the spark plug but still nothing.
Waited until 1/5/07 until a small engine mechanic could look at it.
He found that the throttle cable had broken through the carburetor cap and he thought this could be the problem with starting the ATV.

On 1/8/07 I emailed sales@rightwayatv.com. I did this from the contact page on their website at www.rightwayatv.com and from the original email I received from them after purchasing the scooter. No response.
On 1/9/07 I called 972-231-1200 and spoke to the customer service rep. She asked my number in case we were disconnected. She put me on hold for 5 minutes. She then transferred me to a person named Ben. Ben had no idea she transferred me. Ben asked me several questions about the part I needed. I explained the part and he said he knew what I was talking about. He said I need the whole throttle assembly. I told him that I had just purchased this ATV and this should be under the 90 warranty. He asked how long my son rode the ATV. I responded 2 days. He said he would have to have somebody call me and he hung up the phone.
On 1/10/07 I sent another email to sales@rightwayatv.com. Explained I wanted the part I needed or I planed to return the ATV.
On 1/11/07 I called 972-231-1200 and spoke to the customer service rep again. She put me on hold for 5 minutes. She came back and said the service department is busy and could she have somebody call me back. I said sure and gave her my number.
On 1/12/07 I called 972-231-1200 and spoke with the customer service rep again. Explained I would like to return the ATV. She asked my purchase date and said this would not be possible. I asked to speak to a manager. She put me on hold for 20 minutes and never returned.
On 1/14/07 I received a response from my above email attempts. A person named Tony responded explaining they lost some personnel and apologized but assured me I would get the correct part.
On 1/16/07 I replied to the email from Tony. I gave explicit instructions on the part needed.
On 1/20/07 I received the wrong part.
On 1/22/07 I sent an email to Tony asking if I could send him a picture of the part required.
On 1/23/07 I received no response so I took three pictures of the part in question and sent this to parts@rightway.com with salutations to Tony.
On 1/24/07 he said he received the picture and will get the correct part sent in the mail.
On 2/6/07 I sent an email explaining it had been two weeks and we still have not received the part. I again explained I would like to return the ATV.
I never have recieved the part, attempted to dispute charge with credit card company and that was useless.
DO NOT BUY FROM THESE JOKERS.

http://forums.atvsource.com/viewtopic.php?p=285626&sid=8f8f10b442970e8fc6db9a633271d903