🚀 go-pugleaf

Long time lurker in the group, but never had a reason to post until now. If 
you are considering purchasing a high dollar TV from Best Buy, and also 
purchase a service contract for said TV, beware.

Yes, I did both and am regretting the decision now. Now, Best Buy lives up 
to their committment when there is a problem with the set -- that is allowed 
under their terms and conditions. Although the wait time for one of their 
techs can be pretty long, they are competent enough to repair the problem - 
free of charge.

In my case, I developed a small crack (looks actually like a really small 
spider web) in the LCD screen. It doesn't really affect the picture 
quailty - or anything else for that matter. The crack is on the *inside* of 
the screen, so it's obvious we didn't cause it ourselves.

Anyway, thinking I'd just have it repaired since I'd purchased their service 
agreement, I called them only to be told that a cracked screen isn't 
covered. (Maybe I should have done better research before buying it, huh?) 
The real problem I have with the whole thing is that -- in their little 
tri-fold brochure you're given at the time of purchase, this EXCLUSION isn't 
even mentioned. Their phone rep -- when I questioned where this EXCLUSION 
was printed -- had to put me on hold for several minutes while looking it 
up!

When he returned, he stated that it was "in his computer" and he'd read it 
to me. When I countered with, "No, tell me where it's located in the 
documents you gave me," he, of course, was unable to do so.

So, to save yourselves the same trouble I had, before purchasing a "service 
agreement" from Best Buy, don't assume all terms and conditions of the 
agreement are disclosed in the documents they provide. DEMAND to see a full 
listing of ALL exclusions before making a purchase decision on a big-ticket 
item.

And the salesman who sold me the TV (and service contract) basically put it 
this way: If you have our service agreement, and something goes wrong with 
your set, we will repair it free of charge. To bolster his sales pitch, the 
unsuspecting consumer is provided a document that plainly states,  Best Buy 
will repair/replace your (TV) if it's damaged or destroyed because of a 
manufacturers defect. Although I'm no TV technician, a cracking screen from 
the INSIDE would clearly point to a manufacturer's defect.

I think my next stop may be the Texas Attorney General's office, then the 
BBB. Just wanted to share my experience with others in hopes that you wont' 
make the same mistake I did.