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Article #105

Re: DIGEX Customer Newsletter

#105
From: Moo's Access Point
Date: Mon, 11 Dec 1995 00:00
46 lines
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In article <4ahe6l$ag2@wanda.pond.com>,
Matthew T. Russotto <russotto@wanda.pond.com> wrote:
>In article <4a77go$184@access4.digex.net>,
>Moo's Access Point <moobox@access4.digex.net> wrote:
>}In article <4a6lu4$eqp@access2.digex.net>,
>}Chris Smolinski <cps@access2.digex.net> wrote:
>}
>}>Did anyone from Digex examine the specifications of these slicks, to see 
>}>if they were suitable for 28.8 operation? Sounds to me like Digex bought 
>}>cheaper voice grade equipment, rather than the required data grade.
>}
>}Bell Atlantic purchased, installed, and owns the AT&T SLC-96 <or whatever
>}they're called> equipment. 
>
>And you lease the lines, right?

Dial tone services are under a different set of tariffs and technical
requirements than leased lines.

>}While I'm not a lawyer, nor do I play one on TV, DIGEX cannot be responsible 
>}for the non-performance of Bell Atlantic owned services and equipment. 
>
>You advertise 28.8K service.

Yes, we have 28.8K modems in place on the ends of our lines. We do not 
and have not ever stated nor promised the performance of a Bell Atlantic
dial tone connection.  

Nor will anyone else in this business, unless you buy a leased line, because
there's no way that we can assure the quality of any single dial-up 
connection, nor the quality of the wire in your house, nor the quality of
the connections in the Central Office you are served out of. 

 >  You lease lines to provide access from
>Baltimore to Beltsville.  But those lines can't provide 28.8K service
>-- and you say you aren't responsible?  Nonsense.

We have worked with and continue to work with Bell Atlantic on these 
problems.  However, you're under the misimpression that dial-tone services
are guaranteed to do anything other than what the tariffs state.

-- 
	Doug Mohney				mohney@access.digex.net
	Product Manager - Leased Line		(V) 301-847-5105
	Digital Express Group			(F) 301-847-5215
			
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From: moobox@access4.digex.net (Moo's Access Point)
Subject: Re: DIGEX Customer Newsletter
Date: 1995/12/11
Message-ID: <4ahnlv$5q@access4.digex.net>
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references: <4a6a30$2n2@ss2.digex.net> <4a6lu4$eqp@access2.digex.net> <4a77go$184@access4.digex.net> <4ahe6l$ag2@wanda.pond.com>
organization: Express Access Online Communications, Greenbelt, MD USA
newsgroups: digex.general,digex.slip,balt.general,dc.general