Article View: digex.general
Article #82Re: DIGEX Customer Newsletter
From: Edward Rice
Date: Wed, 13 Dec 1995 00:00
Date: Wed, 13 Dec 1995 00:00
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In article <4aidu4$5br@access5.digex.net>, moobox@access5.digex.net (Moo's Access Point) wrote: > We did NOT have knowledge beforehand and trying to imply otherwise is > incorrect. So you did insufficient work yourselves, buying a product by name rather than by performance specification. Then you proceeded to advertise what you /hoped/ it would do, rather than what TPC /said/ it would do, to prospective customers. 'Zat so? > 2) It was not common knowledge within Bell Atlantic; how are we supposed > to know more about the phone company's equipment than the phone company? You're not. But having advertised what you'd offer, and having taken money to actually provide that, it's now your problem to deliver. Let me give you a small example. I create a moving company, and I offer to take people's belongings from Washington to Baltimore, same-day service. I then go out and buy a Chevy van, without bothering to check on whether the volume of the van is sufficient to carry even one house-full of furniture. I then accept a customer's commission (or a thousand of them) to provide them with same-day moving service. THEN, I tell the customers that I'm very sorry I can't actually do it all in one day, but Chevy sold me an insufficient van and didn't tell me ahead of time it couldn't handle a house-full of furniture in a plausible number of trips during a 24-hour standard day. Really. So, if it isn't the customer's fault and it isn't Digex's fault, then why don't you sue Bell Atlantic for failure to honor the contract you signed with them? And if they /did/ honor the contract, then why are you blaming /them/ for the problem? Yeesh.
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 10a9ce,d1501dbbe4ab84f7 X-Google-Attributes: gid10a9ce,public X-Google-Thread: 15ff9f,d1501dbbe4ab84f7 X-Google-Attributes: gid15ff9f,public X-Google-Thread: 101049,d1501dbbe4ab84f7 X-Google-Attributes: gid101049,public X-Google-Thread: 109e7a,d1501dbbe4ab84f7 X-Google-Attributes: gid109e7a,public From: ehrice@his.com (Edward Rice) Subject: Re: DIGEX Customer Newsletter Date: 1995/12/13 Message-ID: <ACF4CA5B966843BEA@ehrice.his.com> X-Deja-AN: 121817082 references: <4a6a30$2n2@ss2.digex.net> <4afp2j$7sc@access1.digex.net> <4ahmuo$sr2@access4.digex.net> <4ai9j9$c2n@access4.digex.net> <4aidu4$5br@access5.digex.net> organization: New Dominion Software newsgroups: digex.general,digex.slip,balt.general,dc.general