🚀 go-pugleaf

In article <ACF4CA5B966843BEA@ehrice.his.com>,
Edward Rice <ehrice@his.com> wrote:
>In article <4aidu4$5br@access5.digex.net>,
>moobox@access5.digex.net (Moo's Access Point) wrote:
>
>  > We did NOT have knowledge beforehand and trying to imply otherwise is
>  > incorrect.
>
>So you did insufficient work yourselves, buying a product by name rather
>than by performance specification. 

Buy what product?

The local phone company is not like Circuit City.  They have a monopoly.

A monopoly is a situtation where they own ALL the business and no one else
can compete with them. <If you want to be argumentative, you could say
that they have some competition through MFS and Teleport, but for all 
practical purposes, with 95% or so of the marketplace they ARE a monopoly.

You get what they give you.  

If it doesn't work, and you are so unfortunate as to have a problem which
isn't answerable by the first line support, you are bound to have significant
headaches trying to find someone who does A) Understand the problem and
B) Can solve it if it is solveable.

> Then you proceeded to advertise what
>you /hoped/ it would do, rather than what TPC /said/ it would do, to
>prospective customers.  'Zat so?

As noted, some people *do* get 28.8K service. Some people get less than
28.8k but more than 14.4K.  Should we rename 28.8K service to "somewhere
between 19.2 and 28.8K, depending on your individual connection and how
noisy the line is"? 

Read the fine print on any 28.8K modem manual and it'll tell you that
a "full speed" connection is dependent upon ... the quality of the
phone lines.

>  > 2) It was not common knowledge within Bell Atlantic; how are we
>supposed 
>  > to know more about the phone company's equipment than the phone
>company?
>
>You're not.  But having advertised what you'd offer, and having taken money
>to actually provide that, it's now your problem to deliver.

Nobody at this company has ever said "Yes, we can guarantee the quality
of Bell Atlantic's service on any given day, the quality of the phone 
lines in your household, and the quality of the circuit between your
household and your POP."

Nobody.

...

-- 
	Doug Mohney				mohney@access.digex.net
	Product Manager - Leased Line		(V) 301-847-5105
	Digital Express Group			(F) 301-847-5215