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INTERNET COLOUR USER SURVEY
==================================
Strictly for non-commercial purposes


We are a small consulting company that periodically polls 
technological directions and user interest in paper and non-paper 
based publishing and printing.

This is our 1994 Survey of user experiences with electronic colour 
printers (3 and 4 colours).
Your input is welcome. The results will be summarized in a special 
report to all participants of this dedicated Internet Survey.


HOW TO PARTICIPATE
The questionaire below can best be filled out by replying to this 
message via your Newsreader software. Start the Reply by including 
a copy of this message and then type an  X-mark on the lines in the 
answers of your choice.
If you want to give additional comments or experiences, feel free 
to do so.
Send your reply with the filled out questionaire to HANDRIE @ 
INTER.NL.NET.

>> PLEASE E-MAIL OR FAX YOUR RESPONSE BEFORE MARCH 25, 1994 <<
A summary of results will be sent only to persons who complete this 
questionaire.
Everybody who shares his or her experiences with colour printers, 
will get a personal answer, probably by April 15.

For more information contact:
Hans G. Andriese
Andriese Consultancy, 252 Leksmondhof, 1108 EZ Amsterdam, Holland
Fax +31 20 6913 678

===============================================================
1994 SURVEY OF USERS OF ELECTRONIC COLOUR PRINTERS
===============================================================

This survey has 4 sections:
A. about your organisation and its printer(s)
B. issues of (dis)satisfaction
C. your experiences
D. for non-users

If you don't have access to a colour printer at all, please fill 
out sections A and D.
If you do use colour in your documents and achieve that by means of 
any colour printer, please fill out all sections.
Average time to complete questionaire: 10 minutes

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     At this point: go in REPLY mode (to originator only)
      in your Newsreader and choose to include a copy 
                of the original message
       DO NOT POST YOUR REPLY TO THE WHOLE NEWSGROUP !!!
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 DO YOU WANT TO RECEIVE THE SUMMARY OF RESULTS?
___ NO
___ YES (please state at least your name and e-mail address or fax, 
sorry no snail mail)
Your name (optional):
Organisation (optional):
E-mail address:
Fax number:

The following sections are filled out in this questionnaire (please 
indicate with X)
___ A. about my organisation and its printer(s)
___ B. my points of (dis)satisfaction
___ C. my experiences
___ D. non-user section

If we might have additional questions based on your response, may 
we poll you again via E-mail?
___ YES
___ NO

================================================================
SECTION A  -  YOUR ORGANISATION +  your estimates

Nature of business/activities  
_________________________________________________
Country: _________________________________
Size: ________ employees
of which approx. ______ % have personal computer/workstation (A)
Percentage of people with workstations (A) that have their own 
desktop printer  _____ %;
Percentage of people with workstations (A) that share printer with 
small group  _____ %;
Percentage of people with workstations (A) that can only print on 
big central printers _____ %.

Your department/position ________________________________


ESTIMATED USE OF COLOUR ON PAGES IN THIS ORGANISATION
____ % of all pages contains full colour (4 colour printing process 
a.k.a process colour)
____ % contains spotcolour (a.k.a. hightlight or accented colour)

 
OWNERSHIP OF PRINTERS
Do you (or your organisation) own COLOUR printers?
___ Yes, one printer
___ Yes, several: _____ in total
___ No (please continue with Section # of this questionaire)

If YES: printer make and or model: 
_________________________________
Year of purchase: 19_____
Technology used in printer:
_____ Dot matrix ______ pins
_____ Inkjet
_____ Thermal Transfer
_____ Dye Sublimation
_____ Phase change
_____ Laser
________________________


How many impressions per week are printed on this device 
(estimated)? ____________


Is this printer DIRECTLY connected to ONE workstation or accessable 
via NETWORK
____ Standalone
____ Network
____ Don't know

Is this printer fed with printfiles from a printserver?
____ No directly connected
____ Printserver: __________________________________
____ Don't know

Communications protocol / network
_____ TCP/IP
_____ XNS
_____ LocalTalk
_____ EtherTalk
_____ FDDI
___________________________________
____ Don't know


Is this colour printer capable of printing:
____ PostScript
____ PostScript level 2
____ HP PCL 4 
____ HP PCL 5  black/white
____ HP PCL 5 colour
____ HP GL
________________________
____ Don't know


If the printer is not PostScript capable, will there be a demand 
for printing PostScript files
in the next two years?
___ No
___ Yes, approx.  _____ of the jobs


Do you use for the creation and printing of the colour jobs 
specialized software that manages the colour representation between 
different stages in the process (Colour Management)?
____ No
____ I don't know
____ Yes: we use the CMS system from 
_____________________________________



YOUR PERSONAL USE OF THE COLOUR PRINTERS
How often and for how many prints do you use a colour printer?
___ Daily _____ prints
___ Once or twice a week  _____ prints
___ Monthly approx. _____ times for total _____ prints
___  Irregular, but approx. _____ times a year for total of _____ 
prints

Average print run now: ______ copies
Average volume per colour print job now _____ pages.

Do you expect your colour printer usage to grow in the next 2 
years?
____ No, declining  approx. ___% / year
____ No, stable
____ Yes, moderate growth approx. ___ %/year
____ Yes, strong growth approx. ____ %/year
Biggest influencer for growth / decline  
______________________________

Please specify:
Do you expect the print RUN LENGTH of your colour jobs to 
grow/decrease in the next two years, or the number of ORIGINAL 
PAGES that you produce in colour?
____ Print run
____ Originals
____ Both


Did you change the looks of your documents when you started to 
print in colour?
___ No  
___ Yes, I changed the following: 
_________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________


================================================================
SECTION B  - YOUR  (Dis) SATISFACTION

Are you satisfied with you current colour printing (please rate on 
the scale)
1= extremely dissatisfied   2= dissatisfied  3= slightly 
disappointed   4= slightly satisfied   5= satisfied  6= extremely 
satisfied

HARDWARE
Print resolution _____
Printed colour saturation ______
Colour gammuth of printer _____
Consistency of print quality over time _____
Range of substrates on which to print with this printer _____
Ease of use of printer ______
Connectivity ______
Mechanical / electronical failure rate ____
Available software drivers for this printer _____

SOFTWARE
Software used to create / print pages (please name all and rate the 
colour result of each)
Use the same scale from 1-6 for rating you satisfaction with the 
results)

___________________________ On (platform) _________________ 
Result rate: ______
___________________________ On (platform) _________________ 
Result rate: ______
___________________________ On (platform) _________________ 
Result rate: ______
___________________________ On (platform) _________________ 
Result rate: ______
___________________________ On (platform) _________________ 
Result rate: ______
___________________________ On (platform) _________________ 
Result rate: ______
___________________________ On (platform) _________________ 
Result rate: ______


Please list the topics and elements you would like CHANGED in 
printer design / handling and rate them for importance (1= nice to 
have / 2= should change sometime / 3= extr. important)
____________________________________________ Importance: ______ 
____________________________________________ Importance: ______
____________________________________________ Importance: ______
____________________________________________ Importance: ______ 
____________________________________________ Importance: ______

What would you like to see ADDED as a function in a colour printer?
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________


================================================================
SECTION C - YOUR EXPERIENCES

Did you experience any DISTURBING or annoying EFFECTS after 
introducing colour printing such as:

Work organisation ___ Yes  ___ No
Lack of skills  ___ Yes  ___ No
Colour incapable software  ___ Yes  ___ No
Unity of house style  ___ Yes  ___ No
Bad taste�in design ___ Yes  ___ No
Unmanageable documents___ Yes  ___ No
Network load  ___ Yes  ___ No
Lack of data standards  ___ Yes  ___ No
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________


Please list the POSITIVE EFFECTS of the introduction of colour 
printing that you experienced:
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________


What is the nature of your most frequent problems with colour 
printing?
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________


THE PURCHASE PROCESS
Who decided on the purchase of the colour printer: 
___________________________
If not yourself, how much influence did you have? 
___________________________
Were any more others involved in the decission: 
_____________________________
Please list the phases of information gathering and decision making 
for this purchase
___________________________________________________________________
___________________________________________________________________
_
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________


In which distribution channel did you buy the printer?  
____ mail order
____ discount bulk sale channel
____ reseller
____ VAR
____ manufacturer
____ Don't know
_______________


Did you get from the seller all information you needed at that 
time? 
 ____ Don't know
_____Yes 
_____ No: ____________________________________________
___________________________________________________

In hindsight, should you have asked different or additional 
questions? 
____ Don't know
___ No
___ Yes: ____________________________________________
____________________________________________________
____________________________________________________
____________________________________________________


Did you get the following guidance / support and please rate them:

Spec sheets ___ No  ___ Yes   
Rating: ___ Good   ___ Average  ___ Poor

Standard demo ___ No  ___ Yes   
Rating: ___ Good   ___ Average  ___ Poor

Customized demo ___ No  ___ Yes   
Rating: ___ Good   ___ Average  ___ Poor

Application analysis�___ No  ___ Yes   
Rating: ___ Good   ___ Average  ___ Poor

After sales support ___ No  ___ Yes   
Rating: ___ Good   ___ Average  ___ Poor

Satisfaction survey ___ No  ___ Yes   
Rating: ___ Good   ___ Average  ___ Poor

Repeat business call ___ No  ___ Yes   
Rating: ___ Good   ___ Average  ___ Poor


INSTALLATION PROCESS
Who installed the printer? 
___ I did     
___ Vendor / dealer
___ Specialized external firm
___ Internal printer/network specialist
___ Colleague in my group
____ Don't know
_________________________________


Was the installation:
Easy ___ Yes  ___ No ____ Don't know
Succesfull the first time ___ Yes  ___ No ____ Don't know

How long did it take from unpacking till running satisfactory? 
_____ total hours of ____ persons over _____ days
____ Don't know

Did you need external help (included helpline) with installation?
___ No  ___ Yes, after ____ hours of unsuccesful efforts
____ Don't know


Did you have to buy additional memory to facilitate efficient 
colour printing?
At time of purchase: _____ No     ______ Yes: _____ Mb 
____ Don't know

Later: _____ No    _______ Yes: ______ Mb 
____ Don't know
If later: would you have bought it at the time of purchase if you 
would have known?
____ No  ____ Yes


Did you have to buy other additional hardware (workstations, cards) 
to facilitate efficient colour printing?
At time of purchase: _____ No    ____ Don't know 
___ Yes: (please list) 
______________________________________________

Later: _____ No   ____ Don't know  
Yes: _____________________________________
If later: would you have bought it at the time of purchase if you 
would have known?
____ No  ____ Yes


SERVICE AND MAINTENANCE
Do you have a service contract for the printer? _____ Yes  ____ No 
____ Don't know
How many times in the last year did you need service? ______ ____ 
Don't know
If you have a contract, is this an extended warranty type of 
service? ___ Yes  ___ No�____ Don't know
What did / do you pay for this service plan per year? ______  
currency: ____________ ____ Don't know
List what is covered under this scheme and how many times you used 
this:
____ Don't know
___________________________________ used ____ times in _____ year 
___________________________________ used ____ times in _____ year 
___________________________________ used ____ times in _____ year 
___________________________________ used ____ times in _____ year 
___________________________________ used ____ times in _____ year 


Would you recommend the same purchase to others?
Printer hardware _____ Yes    _______ No
Printer software and drivers ____ Yes  ____ No
Pre-sales support by seller _____ Yes  ______ No
After sales support by seller _____ Yes   _____ No
Warrant scheme _____ Yes   _____ No
Extended Warranty _____ Yes   _____ No
Any other service plan�_____ Yes   _____ No



EXPERT HELP
After / during switching over to colour printing did you seek 
advice / assistance of:

Publishing consultant ____ No  ___ Yes     
--> Satisfied with results? ___ No ___ Yes

Graphic designer ____ No  ___ Yes     
--> Satisfied with results? ___ No ___ Yes

Service Bureau ____ No  ___ Yes     
--> Satisfied with results? ___ No ___ Yes

Printer ____ No  ___ Yes     
--> Satisfied with results? ___ No ___ Yes

System house/department ____ No  ___ Yes     
--> Satisfied with results? ___ No ___ Yes


How often did you ask and receive help from the following sources 
(please rate them with the following marks: A= always excellent  S= 
sometimes OK   H= hardly any help   N=No help )

Internet/ Usenet newsgroups (read messages):
searched ____ times. Solution found: ____ (A, S, H or N)

Internet/Usenet newsgroups (asked a question): 
asked ____ times. Solution found: ____ (A, S, H or N)

User groups: asked ____ times. Solution found: ____ (A, S, H or N)

Helpdesk software vendor: 
asked ____ times. Solution found: ____ (A, S, H or N)

Helpdesk printer manufacturer: 
asked ____ times. Solution found: ____ (A, S, H or N)

Helpdesk reseller of the printer: 
asked ____ times. Solution found: ____ (A, S, H or N)

Other helpdesks: 
asked ____ times. Solution found: ____ (A, S, H or N)

Magazines: 
searched ____ times. Solution found: ____ (A, S, H or N)

Apple Link: 
searched ____ times. Solution found: ____ (A, S, H or N)

AOL: 
searched ____ times. Solution found: ____ (A, S, H or N)

Compuserve: 
searched ____ times. Solution found: ____ (A, S, H or N)

Independent BBS-es: 
searched ____ times. Solution found: ____ (A, S, H or N)

============================================================
SECTION D -  FOR NON-USERS/NON-OWNERS OF COLOUR PRINTERS

REASONS FOR NOT BUYING
If you currently do not own or have access to a colour printer, 
what are the main reasons?
_____________________________________________________
_____________________________________________________
_____________________________________________________
 ___ Don't know


Are you planning to purchase one in the next two years or get 
online access to?
___ Yes  ____ No  ____ Don't know
If YES: What are the steps on your road to the 'purchase'
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________


Do you expect stumbling blocks or annoying effects of the colour 
print process:
___ Yes  ____ No  ____ Don't know
If YES: Please list them below
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________


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THIS IS THE END OF THIS QUESTIONAIRE
THANK YOU FOR FILLING IT OUT

Please send before March 25, 1994 by E-mail to: 
handrie@inter.nl.net
Or by fax to: +31 20 691 3678
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Hans G. Andriese       Andriese Consultancy        handrie@inter.NL.net
Amsterdam NL           Phone: +31 20 6976 299      Fax: +31 20 6913 678
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