🚀 go-pugleaf

If you live near Tamarac, Florida, you surely have an air conditioner.
If you are considering All Seasons Air Conditioning and Appliance, Inc.,
of McNab Road in Tamarac to maintain your air conditioner, you might be
interested in my experiences with them.  I won't be hiring them again.

I have two maintenance contracts with All Seasons.  At least I've paid
twice for maintenance contracts covering 1999.  I did that because I got
the impression from the technician who came on a routine inspection that
my first contract was expiring.  He said the charges for the visit could be
waived if I re-signed.  After I paid for a new contract, I discovered the
earlier one was still in force.  That was the first week of January; it's
now the last week of March and All Seasons has refused to refund the money
for the duplicate contract.  Actually, they've just refused to discuss it
with me.  For two months whoever it is that I need to talk with "is out of
the office", or "on the other line", or whatever.  If I'll just leave my
name and number, he'll call me right back.  Right.  They've never returned
any of my numerous phone calls, not even when I was trying to get them to
schedule a repair visit.

Why did I need a repair visit?  That technician who came on January 4
cracked the drain pan, so water escaped into my dining room whenever I
ran the the air conditioner (which obviously wasn't often).  They finally
fixed that on January 28, on their fourth visit.  It took me 3 days to
even schedule a visit, but that guy couldn't figure it out (not that he
spent much time looking).  He told me he fixed it, though.  The next day
I found the problem (took me about 5 minutes) and told them what it was.
They charged me $150 to fix it, which they told me was a 50% discount off
their $300 quote.  Later, another company told me they generally charged
$100 for that job.

The AC still wouldn't work after they replaced the drain pan.  I hired
another company to come; they found leaking evaporator coils (which are
moved if you replace the drain pan, whaddya know) plus a problem with
the condensor.

So I'm out the money for a duplicate service contract, and out the money
I spent to fix the drain pan, and I had to pay more to get the AC repaired
by someone else.  This all started when All Seasons called me to have that
January inspection, when my AC was working fine.

Oh yeah, the charges for that January inspection visit that the technician
used to encourage me to re-sign a maintenance contract were for things that
all should have been covered by my existing maintenance contract, as I
learned later.

They've never returned a phone message, they've refused to discuss the
double payment for a service contract, they told me they would call me at
work so that I could leave to meet a technician at home for one of the
repair visits but they didn't so I wasn't there when he arrived so he
left and came back 2 days later, They broke the drain pan, and probably
damaged the evaporator coils.

No matter how many service contracts I've paid them for, they won't be
coming here again.