🚀 go-pugleaf

We are conducting an on-line survey on Internet Service Providers (ISPs)
to help them meet the needs of customers like you. We've tried to make the
survey as brief as possible so it should only take a few minutes.  

Please forward your answers to the survey to Marketwrkz@aol.com.

Thank you for your help!

1.  How long have you been with your current Internet Service Provider
(ISP)? 

__ Less than 6 months
__ Less than 1 year
__  1 - 2 years
__  2 - 3 years
__  More than 3 years


2.  What ONE feature do you use most often?

__ E-mail
__ World Wide Web
__ Usenet Newsgroups
__ Gopher/FTP
__ IRL chats
__  Proprietary ISP features (like Compuserve Forums, the Motley Fool,    
     
                   AOL chat rooms,etc.)

3.  What ONE aspect was most important to you when you chose your         

               ISP?

Answer: 


4.  What ONE reason is most important for staying with your current ISP?

Answer: 


5.  Overall, how satisfied are you with your current ISP  -- using a
rating scale from 1 to 10 where where a 10 means you're completely happy
with the service and features and a 1 means you're very unhappy and would
switch tomorrow if you could.

Rating:

6.  If you received an offer from another ISP that guaranteed you a
substantially lower monthly fee, how likely is it that you would switch to
the new ISP?  Using a rating scale from 1 to 6, a 6 would mean that you
would definitely change and 1 means you definitely would NOT change.

Rating:

7.  If you received an offer from another ISP that guaranteed you
substantially better service -- easy to set up and use, no busy signals,
no long holds when calling customer service, etc., how likely is it that
you would switch to the new ISP?  Using a rating scale from 1 to 6, a 6
would mean that you would definitely change and 1 means you definitely
would NOT change.

Rating:

8.  Who is your current Internet Service Provider (ISP)?

ISP:

9.  Are you:

__ Male
__ Female

10.  What is your age?

11. Are you (Choose ONE only):
__ Employed full-time
__ Employed part-time/not a student
__ Student
__ Retired
__ Not currently working

12.  What was the total income for your household last year?

__ Under $10,000
__ $10,000-$20,000
__ $20,000-$30,000
__$30,000-$40,000
__ $40,000-$50,000
__ $50,000-$75,000
__ More than $75,000

Thank you so much for your help!!!

Would you be interested in participating in future surveys?

__Yes

__ No

*************************
Marketworks
Seattle, WA