🚀 go-pugleaf

I visited the Orlando area April 20 through April 27.  I stayed at the
Kissimmee Palm Villas Resort, and I want to inform the public about how
they treated me. They owe me $777 and have lied to me about when I will
receive payment. I have attached a copy of the letter of dispute I have
sent to my credit card company which outlines the details. 

This incident has cast a negative shadow over the memories I have of
visiting Florida.  I feel that I have been taken advantage of, all the while
acting in good faith and extending every opportunity to the Kissimmee Palm
Villas Resort to correct what I thought was a clerical error.

If you are planning to go to the Kissimmee area or know someone who is, 
please don't patronize this business!

Thank you

=============================================================================

Dear Customer Service:

On April 10, 1996 I made a reservation to stay at the Kissimmee Palm Villas
Resort in Kissimmee, Florida.  Their address and telephone number are:

Kissimmee Palm Villas Resort
8824 Coral Palms Court
Kissimmee, FL 34747
(407) 397-9191

I was told that the reservation required a $200 deposit, for which I gave
my Colonial Visa credit card number, account **** **** **** ****.  Upon
arrival on April 20, I discovered that the resort had billed the entire
amount of my stay of $777 instead of the $200 I was originally expecting.
Please refer to transaction reference number ***************** on the
statement you issued April 26, 1996.

This put my Visa card account over the limit, and I asked the attendant,
Richelle Porter, to accept my full payment in travelers' cheques and to
reverse the original charge on my Visa card.  Please find enclosed a copy
of the credit she issued to my Visa account and a copy of the receipt I
was given for payment in full by travelers' cheques.

It has now been over a month since I was given this credit slip and it still
has not been posted to my account.  I have spoken with Richelle numerous
times, the manager of the establishment, and even the accountant for the Palm
Villas Resort.  They have all assured me that the credit will be processed.
It has not, and I now have no choice but to file this dispute.

I have acted in good faith, making every effort possible to resolve this
with the Palm Villas Resort, but I am afraid that they do not intend to
process my credit, in effect doubling the amount I paid for my stay.
Furthermore, I have been paying interest on the original charge since it
was made on April 10.

Since I paid the full amount for my stay on April 20 in a cash equivalent,
I am disputing the original charge of $777 and all the interest accrued on
that charge from April 20 until the time that this dispute is settled.  I am
also reporting this incident to the Kissimmee and Orlando Chambers of
Commerce, and the local Kissimmee newspaper.  I feel that I have been
defrauded by the Palm Villas Resort, and that it would be in the public's best
interest to be informed of this organization's unscrupulous business practices.

Thank you for your attention in this matter.


Sincerely,


Per Nystrom