🚀 go-pugleaf

	Warning -- GATEWAY 2000 


After months of trying, to no avail, to get a customer service problem solved 
with Gateway 2000, I have decided in frustration to "go public" and warn 
potential customers about Gateway's incompetance.

The only time I ever got through straight away when calling Gateway was when I 
bought the system.  When I needed to speak to a tech support person I was 
shunted through an automated phone system that ended up with a busy line.  It 
took many, many calls before I ever got through to speak to a technician.  
Many hours have been spent on hold.  Frequently I have been dealt with by 
technical support people who didn't really know what they're doing.  
Eventually when they realised they didn't know what to do I was told that they 
were passing my problem on to someone else then I would be put on hold for 
another long wait.  I *have* been helped by competent people at Gateway's tech 
support but getting through to them has been a long drawn out nightmare.

I had a billing problem that took months and many phone calls to be resolved.

They sent me inappropriate software for a soundcard that I downgraded to.  
Till now they haven't sent the appropriate software.

You may think that my problems with Gateway have stemmed from a "bad attitude" 
I may have (being rude and impatient to the tech support and customer service 
people).  This is not so, I've always tried to remain courteous to them and 
grateful for whatever help I did get.  I don't blame the people I've had 
contact with for Gateway 2000's incredible bad service.  It's obviously a 
fault of the management who allocate insufficient funds to this side of their 
business; as I've said, you will rarely wait to speak to a salesman.

Gateway have many satisfied customers.  There are also undoubtedly some 
customers who reach help within a reasonable amount of time when they call 
Gateway's tech support line.  There are also probably many customers who have 
had mistaken charges rectified promptly.

I, unfortunately, have had problems almost every step of the way when I needed 
Gateway's help in resolving a problem.  Their incompetence has been 
consistant.  If you have just half of the headaches I've had with them you'll 
regret purchasing from them.