🚀 go-pugleaf

Topic:    Service Management: How Important Is This to IT?

Speaker:  Drew Leader
          Business Consulting Manager
          MBC Software Inc.
          Atlanta, GA

Location: Hewlett-Packard Building
          20 Perimeter Summit (Near Perimeter Mall)
          Atlanta, GA

Date:     Monday, May 6, 2002
Time:     7:30pm

(Our speaker has supplied the following)
  Service Management is becoming a very interesting
  initiative/topic within many organizations today.  Platforms,
  applications, network components, and other critical components
  that make up ones evolving infrastructure play key roles in
  serving up a "service" to one's customers today.  The world we
  live in today has quite a different level of expectation than
  that of what we lived in ten years ago.  The importance of
  Service Levels have now begun to play a more vital role in
  today's business standards and assuring service outages do not
  occur is very, very crucial.

  There are many key concepts to Service Management like Service
  Level Management, Quality of Service (QoS), Service Level
  Agreements, ITIL, FCAPS and Business Process Re-engineering.
  This presentation will cover the key concepts that make up much
  of Service Management today and discuss the importance of end
  user satisfaction and overall service in today's fast-paced and
  ever changing 7x24 world.
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Prior to the meeting, there will be an informal, non-structured
"guru" session open to anyone wishing to attend.  This will start
around 6:45pm in the meeting room, and we will have one or more
gurus available to discuss whatever topics/problems/questions the
attendees care to bring up.
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E-mail facilities have been graciously provided by Five Star
Communications.  Please visit their web site at http://www.5sc.net
to learn of their many services.
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It is with great pride that we recognize our Corporate Sponsors.
Being aware of the contributions made by the AUUG membership to the
UNIX community, these firms, both large and small, have made a
commitment to provide financial assistance for defraying the
operating expenses of AUUG.  We are both pleased and grateful for
their sponsorship, and hope that they will continue to support AUUG
in the days to come.
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        Subsequent Meeting:  Monday, June 3, 2002;  7:30 pm
                           Topic: (tba)
                        Speaker: (tba) --
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For those who need some sustenance before the meeting, you will
find kindred AUUG spirits at "Fuddruckers" restaurant (240
Perimeter Center Pkwy) on Hammond Drive across from Perimeter Mall
and not far from the Hewlett-Packard building.  Drop in any time
after 5:30pm to sit around and chew the fat and indulge in some of
the Fuddruckers cuisine.  This is a chance for folks to get
together and exchange rumors, ideas, assistance, etc.
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There is no charge to attend the meeting, nor any fee for
membership.  Just show up!

                        --- PLEASE POST ---
       For directions to meeting or other information, see:
                        http://www.auug.org

 Corporate Sponsors:
    Hewlett-Packard Co.
    Pencom Systems
    Morris, Manning & Martin L.L.P.
    Home Depot
    Five Star Communications


Directions to Hewlett-Packard Building (20 Perimeter Summit)

                                               |  <- Ashford-Dunwoody Rd
                                Perimeter Mall |
                                               |
              ---------+-----------------------+  <- Hammond Drive
                       | X <- Fuddruckers      |
 Perimeter Ctr Pkwy -> |                       |
                                               |
           I-285                               | (Exit 29)
      =========================================+===============
                                               |               \
  Lake Hearn Dr -> ------------------+---------+                \ 
      H-P Building (very tall!) -> X |         |                 \  <-
I-285
             Perimeter Summit -> ----|         |
                                     |         |
Perimeter Summit Pkwy -> ------------+---------+--
                                               |
                                               |
  
Take I-285 (northern perimeter) to Exit 29 (Ashford-Dunwoody Road). 
Exit south (away from Perimeter Mall).  Turn right at first traffic
light (Lake Hearn Dr.)  Go one block and turn left onto Parkside Place.
Take first street/entrance to right (Perimeter Summit) and follow signs 
to "20" building visitor parking.  Take ramp down to parking garage.

                                     +-----------------------------+
                                     |                             |
           +===================+     |                             |
           | +-----------------|-+   |                             |
           | |                   |   |        Hewlett-Packard      |
Ramp ----->| |    Parking        |   |           Building          |
to         | |     Garage        |   |                             |
Parking    | |                   |   |                             |
Garage     | |                   |   |                             |
           | +-------------------+   |                             |
           |                         |                             |
           +=============+           +-----------------------------+
                         |
                         |
                         |
                         |
-----------------------------------   <- Perimeter Summit

From any level of the parking garage, take elevator to Lobby.  At main
desk there will be a sign-in sheet and directions to the meeting room.

NOTE!  When leaving parking garage, observe signs directing to
Ashford-Dunwoody Dr.  and/or I-285.  They will indicate you are to turn
RIGHT onto Parkside Place, go two blocks, turn left onto Perimeter
Summit Pkwy, and then left onto Ashford-Dunwoody Dr.  (If you turn left
onto Parkside Place, you will not be allowed to turn right onto Lake
Hearn Dr.)

Lindsay Cleveland   (auug@auug.org)