🚀 go-pugleaf

I have had similar results with IOMEGA so called tech support.
you need to collect up all that you have.
make copies of all of your invoices.
write a polite, but firm and to the point,  letter describing
everything you have been through.
In it, request an RMA number and a shipping address.
Call the secratary of state in the state where IOMEGA is based and
incorporated and request the name of the registered agent with
address.
send your letter certified return receipt requested, signature
required.
In it state that you have kept copies of this letter, and that failure
to respond within 30 days will result in legal action and as much
publicity as you can muster.
Remember, if they think you are going to blast them anyway, they would
rather just let you keep the drive.
Make it clear that all you want is to return it and then go away.
But that if you can't return it.......
You may as well get your moneys worth out of their sales.

Hope this helps.


FORMER CUSTOMER wrote:

>MY IOMEGA PROBLEMS / FAILURE

>I have never had the difficulties with a product like I have with this
>tape back up system.
>1.  No tape in the retail box
>2.  No manuals beyond the installation guide-a few papes
>3.  This was absolutely impossible to install.
>4.  I spent at least and hour plus talking to tech support when I
>could get through
>5.  I tried every phone number / homepage etc and could not get to a
>live person. 
>6.  By far this has been the most frustration in my 15 years.  I�ve
>spent several hours attempting to sort this out-hours I�m sure you
>know that are hard to come by-this was a nightmare!
>7.   I would like a complete refund for the two drives and two tapes I
>purchased..

>First request faxed May 9, 1996
>May 20, 1996 and have not heard from anyone�
>June 2, 1996 received RMA for tape recovery NEED APPROVED RMA for two
>800�s + 2 tapes
>June 13, 1996 called by Marge was told to fax Jay (RMA) invoices for
>product, I did, NO RESPONSE!
>June 28, 1996 STOP THIS STUPIDITY!

>Updates to follow�