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Article #18214

IOMEGA DITTO FAILS

#18214
From: FORMER CUSTOMER
Date: Sat, 29 Jun 1996 00:00
26 lines
1360 bytes
MY IOMEGA PROBLEMS / FAILURE

I have never had the difficulties with a product like I have with this
tape back up system.
1.  No tape in the retail box
2.  No manuals beyond the installation guide-a few papes
3.  This was absolutely impossible to install.
4.  I spent at least and hour plus talking to tech support when I
could get through
5.  I tried every phone number / homepage etc and could not get to a
live person. 
6.  By far this has been the most frustration in my 15 years.  I�ve
spent several hours attempting to sort this out-hours I�m sure you
know that are hard to come by-this was a nightmare!
7.   I would like a complete refund for the two drives and two tapes I
purchased..

First request faxed May 9, 1996
May 20, 1996 and have not heard from anyone�
June 2, 1996 received RMA for tape recovery NEED APPROVED RMA for two
800�s + 2 tapes
June 13, 1996 called by Marge was told to fax Jay (RMA) invoices for
product, I did, NO RESPONSE!
June 28, 1996 STOP THIS STUPIDITY!

Updates to follow�
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From: FORMER CUSTOMER
Subject: IOMEGA DITTO FAILS
Date: 1996/06/29
Message-ID: <4r3a84$bil@Nntp1.mcs.net>
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