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Article #53164

"Gee, that helps a lot"

#53164
From: Richard Stallman
Date: Fri, 28 Feb 1992 15:37
20 lines
1469 bytes
Recently I sent a reply to a bug report--something I don't always
have time to do.  I said that the fix was known and was complicated.
I was hoping to save him from spending more time investigating.

He responded with, "Gee, that helps a lot."
It seems he felt entitled to be told a solution.

It seems that some people don't understand the role of bug reports.
You can't necessarily expect to get a response to a bug report.
The purpose of the bug report is to help people make the
next version work better.

Just fixing the bugs is a lot of work.  And many of us are volunteers.
We can't spare the time to pull out the fix to send it to one
individual.  If we did, we could not keep up with our other
responsibilities.

If you would like to be helped individually, and no one sends a useful
response to a query on our mailing lists, then you can hire someone
listed in the SERVICE file.
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From: rms@sail.stanford.edu (Richard Stallman)
Subject: "Gee, that helps a lot"
Message-ID: <9202290737.AA15233@SAIL.Stanford.EDU>
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Distribution: gnu
Date: Fri, 28 Feb 1992 15:37:55 GMT
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